Office Management Supervisor

AI overview

Take ownership of office management and facilities operations for the São Paulo office, enhancing workplace experiences while leading a junior team and managing vendor performance.

About the role

As a key member of the Brazil People & Core Operations team, you will play a central role in delivering an outstanding workplace experience for approximately 400 on-site SumUppers in São Paulo. You will be responsible for ensuring the smooth operation of the office, strong vendor performance, effective cost control, and a high standard of employee services.

You will lead a junior team and take ownership of facilities operations, internal services, vendor management, and budget control across travel, rent, maintenance, food & beverages, and events.

This is a hands-on leadership role with strong operational and strategic impact.

What you will do

Oversee all office management and facilities operations for the São Paulo office.
Lead and develop a junior team of Assistants and Apprentices (Reception/Helpdesk).
Manage key vendors such as Cleaning & Maintenance and IT providers, ensuring performance, quality, and compliance.
Own and control budget lines including travel, rent, maintenance, food & beverages, and events.
Conduct contract negotiations and monitor vendor SLAs and costs.
Drive continuous improvement of office processes and services.
Define, track, and optimize facilities KPIs and operational performance.
Ensure effective internal communication related to office operations in Brazil.
Support internal events and employee experience initiatives.

You will be great for this role if you

Have proven experience in vendor and budget management.
Bring previous people management experience, especially leading junior teams.
Have strong stakeholder management skills across different business units.
Demonstrate solid financial discipline and cost control.
Show high levels of ownership, accountability, and autonomy.
Have strong organizational and planning skills.
Act with empathy and a service-oriented mindset.
Have experience in office management or facilities, or strong willingness to learn.

It will be a bonus if you

Have a background in internal communication or hospitality.
Have experience supporting employee services and workplace experience initiatives.
Have worked in fast-growing or dynamic environments with high operational complexity.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.