Office & IT Manager

What is Spade?

Financial institutions process billions of transactions every day across cards, ACH, wires, and third party aggregators. But most of that data is difficult to use. Descriptions are inconsistent, merchant names don't match, and categories vary by payment type.

Spade is a data and AI platform that turns messy transaction strings into structured, verified records — and gives teams the tools to act on it across authorization, attribution, analytics, and AI initiatives. Spade leads the market in terms of merchant coverage, matching accuracy, geolocation data, and speed of transaction enrichment. Customers such as FIS, Bilt, Mercury, and Stripe, alongside many other leaders in fintech and financial services, trust Spade's data to power personalized rewards programs, accurate spending rules, precise analytics, and innovative AI-powered features.

Spade is a fast growing, Series B company backed by industry experts and top tier investors (including Oak HC/FT, a16z, Flourish Ventures, Y-Combinator, and Gradient Ventures). We're a lean and execution-oriented hybrid team, passionate about building exceptional products for our growing customer base. We care deeply about diversity of background, experience, and opinion. We value empathy, curiosity, and passion, and strive to create an environment where individuals have autonomy and the ability to take ownership over their work.

What will you be doing?

Spade is looking for an Office & IT Manager to be the operational backbone of our NYC office. You'll work to create a positive, welcoming environment, both in-person and for remote employees, that enables all Spade team members to do their best work. You'll keep the space running smoothly, make sure the team has what they need, and ensure every visitor and new hire has a great first impression of Spade.

• Office operations: Maintain and restock office supplies, snacks, drinks, paper products, and cleaning supplies; keep common areas organized and fully functional at all times; provide light plant maintenance to keep the office feeling fresh
• Vendor and facilities coordination: Serve as the day-to-day point of contact for office vendors, service providers, and building management; coordinate maintenance and repairs as needed
• People and guest experience: Greet and log visitors, prepare desk setups for incoming employees, and ensure anyone walking through the door, whether a new hire or an outside guest, has a warm, seamless experience
• Team coordination: Support full-team logistics and programming, helping bring the team together both in-person and remotely
• Errands and ad hoc support: Run occasional errands and handle on-the-ground logistics as they come up
• IT operations: Support employee technology enablement (e.g. onboarding, offboarding, software requests, IT troubleshooting)

What experience, skills, and qualifications are necessary?

• Someone who takes pride in the details and notices what needs to be done before being asked
• Comfortable working independently and managing their own time
• Strong communication skills and a warm, professional presence with guests and vendors
• Comfortable with technology and quick to pick up new tools self-sufficiently
• Familiar with Macs and common workplace tools like Google Workspace, Slack, Notion, and Zoom
• 2+ years of prior office management or operations experience preferred
• Based in NYC with the ability to be in our Chelsea/Flatiron office 4+ days a week

Nice to have: 

• Prior experience with Okta and Jamf
• Prior IT experience

Why join Spade? 

• Be a cultural founder. As an early employee, you’ll play a meaningful role in defining and building our culture. 
• Get in on the ground floor. We’re a small but well-funded team – joining now comes with limited risk and unlimited upside. 
• Build the next generation of financial infrastructure. Our products will power the next wave of innovation in fintech, helping our customers deliver better, more transparent products and services to the consumer.

Benefits include:

• Competitive compensation and equity package
• Full medical, dental, and vision benefits for US-based employees
• Life & short-term disability insurance
• Unlimited PTO
• Early exercise program
• Extended post-termination exercise period
• 401K for retirement planning
• Hybrid team, with pet-friendly headquarters in NYC
• Paid parental leave
• Work from home stipend

Diversity & Inclusion at Spade:

Spade is an equal opportunity employer, committed to building a culture that is diverse, equitable, and inclusive. We believe that having people with different backgrounds, experiences, abilities, and perspectives not only helps us build the best products for our customers, but also helps us be the best version of ourselves.

Salary Range:

• At Spade, we view total compensation as consisting of salary + equity + benefits. We recruit motivated and high performing talent, and work to compensate people in line with the value they bring to our team. 
• We aim to pay fairly and competitively, and consider a number of factors in developing compensation offers. These factors include years and breadth of experience, interview performance, market dynamics, and internal equity. 
• The anticipated base salary range for this role is between $75,000 and $90,000, and an equity grant.