Office Fulfillment Manager

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. 

Job Overview:

The Fulfillment Manager is responsible for managing the Physical Fulfillment team’s daily operations, ensuring departmental objectives are being achieved. This role involves planning, organizing, and leading the team to meet goals and improve overall productivity and efficiency.  This position is located in our Seattle HQ office. 

Key Responsibilities:

• Supervise, train, and mentor team members to achieve individual and departmental goals.
• Conduct regular performance reviews, set goals, and provide feedback to team members.
• Plan, schedule, and oversee day-to-day operations and ensure tasks are completed on time.
• Monitor workflows and adjust processes to maximize efficiency and reduce costs.
• Collaborate with senior management to set department goals aligned with organizational objectives.
• Develop and implement strategies to improve team performance and achieve KPIs.
• Monitor department metrics and prepare regular reports for upper management.
• Communicate goals, updates, and other important information to team members and senior leadership.
• Lead initiatives to improve processes, enhance service delivery, and streamline workflows.
• Encourage innovation and best practices within the team.

Qualifications:

• Typically, 3-5 years of experience in a supervisory or managerial role.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Proficiency in budget management, project management, and performance metrics.
• Strategic thinking with strong problem-solving abilities.

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Starting Pay: $68,000 to $91,000

Job Type: Full-time, Monday-Friday