Office Assistant I / Customer Service Representative

Win at Wilsonart

At Wilsonart, we don’t just make surfaces—we build careers. When you join our team, you become part of something bigger: a company driven by innovation, grounded in values, and powered by people who care.

You’ll be surrounded by teammates who take pride in their work and look out for one another. You’ll have the chance to learn, grow and make a real impact. And you’ll be part of a company that believes winning means helping you succeed at work and in life.

Headquartered in Austin, Texas, Wilsonart is a leading manufacturer and distributor of engineered surfaces, with approximately $1.4 billion in annual revenue and a global workforce of more than 4,500.

Since 1956, we’ve delivered innovative, high-quality products backed by exceptional service. Wilsonart became an independent company in 2012 and is now owned by Clayton, Dubilier & Rice. Backed by this strategic ownership, we continue to invest in growth, technology, and talent.

With a global manufacturing footprint, scalable distribution, and a high-performing culture, Wilsonart is built for long-term success.

Our mission: create surfaces people love, with service you can count on—delivered by people who care.

Here, you’ll win with:

Support that keeps you well:

• Medical, dental, and life insurance
• Company-paid short- and long-term disability
• FSAs and dependent care options
• Vision and legal benefits
• Gym discounts and reimbursement
• Tuition reimbursement for you and your dependents
• Competitive 401(k) matching contribution.

Opportunities to grow:

• Clear paths to promotion and internal mobility
• Training, coaching, and mentorship
• Development programs to support your goals

Time for what matters:

• Paid vacation, PTO, and holidays in your first year
• A culture that respects work-life balance

We’re looking for people who are ready to learn, ready to lead, and ready to make a difference. If that sounds like you, you can win at Wilsonart.

Position Overview – Office Assistant I/Customer Service Representative

Wilsonart, Orlando, has an immediate opening for an Office Assistant I/Customer Service Representative. This position is part of our small Customer Service team.  They work directly with our customers and will be required to enter electronic orders, answer phone calls, respond to customer inquiries, as well as a variety of other tasks as required.  This position performs extensive data entry into our internal system.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs duties in accordance with specific instructions and established work methods
• Enters orders via 10-key into internal system
• Resolves routine questions and problems via phone, email, and occasionally in person

• Assists the needs of the customer
• Performs other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

• Skill in resolving routine questions and problems
• Experience with Microsoft Office Suite, especially Outlook and Excel
• Skill in data entry (10 key)
• Ability to follow directions, take notes, and self-start
• Ability to work under direct supervision
• Ability to multi-task, while staying organized

EDUCATION and/or EXPERIENCE

• High School Diploma or GED  

EXPERIENCE

• 1+ years
• 15 semester hours of college in a related field may substitute for the required experience
   

PHYSICAL DEMANDS

• Sitting in the same location of standing/walking; required to stoop, climb or lift light material (10-20lbs) or equipment.

ENVIRONMENT

• Located in a comfortable indoor area. Examples: executive, management, and support positions.

Wilsonart is an Equal Opportunity / Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.