Office Assistant / Business Development Coordinator (Remote)

Remote Office Assistant / Business Development Coordinator

Company: (Home Services Franchise)
Location: Fully Remote (Global)
Compensation: $1,200 – $1,500 USD per month
Employment Type: Full-Time | U.S. Business Hours Overlap Required (PST;CST;EST)

Opportunity

Looking to build a long-term remote career supporting both operations and revenue growth inside a fast-growing U.S. home services franchise? This role offers:

• Stable, full-time remote work paid in USD
• Direct exposure to U.S. residential service sales
• High-impact role supporting both revenue and operations
• Clear ownership of lead flow and pipeline follow-up

About the Company

The company is a nationally recognized gutter installation and repair franchise serving residential markets across the United States. The franchise model depends on disciplined estimate scheduling, strong follow-up processes, accurate CRM tracking, and proactive communication with warm leads.

Consistent pipeline management directly impacts revenue conversion and customer experience.

About the Role

This role exists to support both front-office operations and sales pipeline growth.

You will manage inbound inquiries, schedule estimates, follow up on bids, maintain CRM accuracy, support lead nurturing efforts, and assist with structured outreach.

This is not a passive administrative role. We are looking for someone proactive, detail-oriented, and comfortable supporting revenue conversations and structured follow-ups.

You are the bridge between inbound leads, field estimators, and closed revenue.

What You’ll Do

1️⃣ Inbound Lead Handling & Estimate Scheduling

• Answer inbound calls and online inquiries
• Qualify leads and gather required project information
• Schedule on-site estimates efficiently
• Confirm appointments and send reminders
• Maintain professional first-point-of-contact communication

2️⃣ Sales Pipeline Management & Bid Follow-Up

• Track estimate status (scheduled, completed, proposal sent, closed, lost)
• Conduct disciplined follow-ups on open bids
• Communicate with customers to move deals forward
• Escalate hot opportunities to the owner
• Help maintain consistent conversion momentum

3️⃣ CRM & Sales Tracker Management

• Maintain accurate CRM updates
• Track lead source, status, and next steps
• Monitor response time and follow-up cadence
• Prepare weekly pipeline summaries
• Ensure clean, organized data management

4️⃣ Business Development Outreach & Lead Nurturing

• Follow up with warm or inactive leads
• Support light outbound outreach efforts
• Assist with review requests and referral generation
• Help reactivate past customers
• Support local marketing campaign follow-ups

5️⃣ Administrative & Operational Support

• Assist with documentation and reporting
• Coordinate internal communication between office and field
• Support invoicing and basic financial tracking
• Maintain organized digital files
• Assist with customer service issue resolution

What You Bring

Required Experience

• Strong English communication skills (spoken and written)
• 2+ years in administrative support, sales coordination, or service-based office roles
• Experience handling inbound customer communication
• Experience working with CRM systems
• Strong follow-up discipline and organizational skills
• Availability to overlap with U.S. business hours

Nice-to-Have (Strong Plus)

• Experience in home services (roofing, gutters, HVAC, plumbing, restoration)
• Experience supporting sales teams or estimators
• Experience with HubSpot, ServiceTitan, Zoho, Salesforce, or similar CRM
• Experience tracking bids or proposals

Requirements

• Professional and quiet remote work setup (PC) with reliable high-speed internet.
• Strong Zoom presence and polished communication skills.
• Ability to balance client interactions with administrative responsibilities.
• Submission of an introductory video is required as part of the hiring process.