Office Administrator for a US Based Company (Remote)

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

Role Overview:
We are seeking a highly organized and detail-oriented Office Administrator to support daily operations for a US-based company. This role focuses on administrative coordination, CRM management, dispatching, and inbound customer communication.

The position is operational rather than sales-focused. The ideal candidate will ensure smooth internal workflows, accurate customer records, and efficient coordination among customers, technicians, and internal teams.

Key Responsibilities:

• Manage and maintain company CRM systems, ensuring accurate and updated customer information.
• Perform data entry, record management, and administrative tracking tasks.
• Support day-to-day operational processes and internal coordination.
• Coordinate technician schedules and service appointments.
• Dispatch jobs efficiently based on availability, priority, and location.
• Monitor job progress and update statuses within the CRM.
• Handle inbound customer calls professionally and efficiently.
• Respond to customer inquiries regarding appointments, service updates, and general requests.
• Provide clear communication between customers and internal teams.
• Maintain high standards of customer service and professionalism.
• Assist management with reporting and administrative follow-ups.
• Ensure documentation and workflows remain organized and compliant with company procedures.
• Help improve administrative efficiency and process organization.

Requirements

• 2+ years of experience in an administrative, office coordinator, or operations support role.
• Experience working with CRM systems (ServiceTitan, HubSpot, Salesforce, or similar preferred).
• Excellent verbal and written English communication skills.
• Proficiency with Google Workspace or Microsoft Office.
• Reliable internet connection and quiet remote work environment.
• Availability to work on EST Timezone is required for this role.
• Background supporting service-based or home services businesses is a plus.

Benefits

• Competitive salary in USD
• Fully remote work environment with flexible scheduling