Office Administrator

The Office Administrator is primarily responsible for coordinating office administrative tasks, accounts payable / receivable, and payroll functions for the company-owned location. This position works closely with all operation's teams and is responsible for providing complete, accurate and timely services.

What We Offer:

California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:

• Health insurance – Medical, Dental, and Vision
• PTO days and paid holidays
• 401K retirement plan with company match
• 40 hours/week with overtime potential
• Grow your career with us – many promotional opportunities are available

Franchises are independently owned and operated and may offer different benefits.

Pay range will be $23 - $26/hour

Schedule: Monday-Friday 8am - 4:30pm

Duties and Responsibilities:

· Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.

· Intake of warranty and service claims, troubleshooting and working toward a productive resolution while delivering a 5-star customer experience.

· Processing deposits and balances in QuickBooks or Epicor within 24-48 hours of receipt

· Perform a week and month-end reconciliation of install revenue in Salesforce and Epicor

· Research and correct invoice errors and discrepancies

· Support office manager on company / showroom events

· Review all invoices for appropriate documentation (3-way match) and seek approval prior to payment

· Establish / maintain team member records; team member information and emergency contact details

· Assist with mail and distribute to appropriate person

· Accurate completion of accounts receivable and payable functions for all customers / trade vendors

· Responsible for directing client issues, concerns, and/or complaints to management team while working in conjunction with the management team to bring them to a resolution, as needed.

· May provide customer communication support as it relates to installations, confirmations, and return visits.

· Assist with AR/revenue, audit requests

· Frequent one on one contact with customers, sales team, vendors and all internal departments to oversee efficiency and client satisfaction throughout the organization

· Comply with established company policies and procedures and incorporate procedural improvements

· Field all general team member questions /requests

· Monitor and respond to all vendor/customer inquiries

· Other duties or special projects as required by General, Operations or Office Manager

• · High school diploma and/or GED

  · 1-2 years of experience of administrative experience in the home renovations /improvement industry preferred

  · Strong communication, interpersonal and presentation skills

  · Ability to communicate politely, clearly and professionally with clients

  · Ability to work quickly and accurately 10-key and data entry

  · Calendar management / regional scheduling experience preferred

  · Excellent time and project management abilities

  · Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment

  · Ability to provide an exceptional client experience aligned to the company values

  · Models CC Core Values and 10 Serving Basics

  · Must possess strong critical thinking, problem solving, and organizational skills with the ability to work under pressure

  · Must possess an unwavering commitment to foster a safe and event-free work environment

  · Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc.)

Check out our careers page for more open positions: Careers & Available Jobs

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We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.