Off boarding Specialist (CN)

 Responsibilities

Offboarding Process Management: Oversee the end-to-end 

offboarding process for employees of our EOR clients. Coordinate with internal teams, including operations, payroll, legal, and finance, to gather and process all necessary documentation and information for the offboarding

Employee Support and Communication: Provide departing employees with support and guidance throughout the offboarding process

Termination Calls and Client Communication: Lead termination calls with clients and terminated employees, addressing any questions or concerns and ensuring a clear understanding of the offboarding process

Termination Paperwork : Process termination paperwork, including employee separation agreements, termination letters, final payslips, and any necessary benefits or entitlements

Record-Keeping and Data Management: Within the Horizons platform, maintain accurate and up-to-date records of offboarding activities, including employee data, documentation, and communications

Compliance and Knowledge Update: Stay updated on changes in employment laws and regulations related to offboarding and ensure compliance in all offboarding procedures

Usage of Tools: Utilize our internal tools, including CRM systems/ticketing systems, to facilitate effective communication with clients and employees.

Requirements 

Educational Background:

A bachelor's degree in Human Resources, Business Administration, or a related field is preferred. Equivalent work experience in a similar role may be considered.

Experience:

1-2 years of experience as an Offboarding Specialist/HR Specialist, or in a related position is required, preferably in an EOR or HR outsourcing environment. 

Experience in managing the offboarding process and handling termination-related tasks is highly desirable.

Knowledge of Offboarding Processes:

A solid understanding of HR practices: end of employment/offboarding, including legal requirements, employee separation procedures, and best practices is necessary. 

Technology Proficiency:

Solid understanding in using HR software, CRM systems, and other relevant tools for offboarding and communication, ideally ticketing tools, such as Zendesk, Freshdesk, or HubSpot. Ability to quickly learn and adapt to new technologies.

Preferred Competencies:

Adaptability and Flexibility:

Ability to work in a fast-paced, dynamic environment with changing priorities and deadlines. Willingness to adapt to new processes, policies, and tools as the organization evolves.

Collaboration and Teamwork:

Ability to work collaboratively with cross-functional teams, including client success, operations, finance, payroll, legal, and sales, to ensure a seamless offboarding experience for clients and employees. Strong team player with excellent interpersonal skills.

Customer Focus:

Strong customer service orientation and commitment to delivering an exceptional client experience. Ability to effectively manage client expectations and provide solutions to meet their needs.

Cultural Sensitivity:

Awareness and understanding of cultural differences and the ability to work with diverse international clients and employees.

Professionalism and Confidentiality:

Demonstrated professionalism, integrity, and the ability to handle sensitive and confidential information with discretion.