Own and drive customer adoption, expansion, and retention for high-value US accounts by ensuring customer success with observability tools and strategies.
About SigNoz
SigNoz is an open-source observability platform — metrics, traces, and logs in a single pane, built OpenTelemetry-native from day one. 25k+ GitHub stars, 7,000+ Slack community members, users in 30+ countries. YC-backed, fully remote.
About the Role
You'll be SigNoz's first dedicated post-sales technical partner for our highest-value US customers. You'll own adoption, expansion, and retention for named accounts by making customers genuinely successful with observability — not by pushing quotes.
When a platform team is stuck instrumenting their Go microservices with OTel, you're the person they call. When a customer using only logs should be leveraging traces and APM across three more teams, you show them why and how.
You'll build this function from scratch — the playbooks, health scoring, QBR cadence, expansion motions. Everything.
What you'll do:
Own a named portfolio and drive NRR and adoption
Run technical onboarding — get customers to production-grade instrumentation fast
Conduct QBRs with economic buyers and engineering leads focused on observability maturity, not vanity usage charts
Identify expansion: new teams, new product pillars, deeper instrumentation across services
Monitor usage data to catch churn risk early and intervene proactively
Build the CS playbook that the next hires will follow
Be the customer's voice to product and engineering — translate customer reality into product priorities
What you should bring:
3-5 years in a technical post-sales role (TAM, SE, Technical CSM) at an infrastructure, DevTools, or observability company
Hands-on with observability: can explain traces vs. metrics vs. logs to a VP of Engineering AND debug a broken OTel collector config with an SRE
Experience with some of: OpenTelemetry, Kubernetes, Prometheus, Grafana, or similar
Builder mentality — you've either built a CS function from scratch or are hungry to
Location
US-based, remote. Timezone alignment with US customers is non-negotiable. Some Travel to meet customers
SigNoz builds an open-source observability platform that empowers developers to monitor, trace, and debug their applications with ease. Designed for teams seeking vendor lock-in free telemetry solutions, it leverages OpenTelemetry for efficient problem-solving and enhanced developer productivity. With a vibrant community and strong global presence, SigNoz is positioned to be a game-changer in the observability space.
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