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Teleperformance Spain

Norwegian Speaking Customer Support Specialist - Booking

Barcelona , Spain
contractor

AI overview

Join the Booking Services team to assist travelers and partners globally through various channels, ensuring high service standards and effective communication.

We are looking for a Norwegian-speaking Customer Support Specialist to join our Booking Services team in Barcelona. If you enjoy helping people, solving problems, and working in an international environment, this role could be a great match.

What You’ll Do

  • Support travellers and accommodation partners worldwide via phone and email.
  • Understand customer needs and provide accurate, solution‑oriented assistance.
  • Handle inquiries related to services, payments, and technical issues.
  • Mediate between guests and suppliers to ensure smooth communication.
  • Follow internal processes and maintain high service standards.

Requirements

What You Bring

  • Norwegian C2 and English C1.
  • Strong communication skills, written and spoken.
  • Comfortable using Office 365, CRM tools, and digital platforms.
  • Problem‑solving mindset and a positive, customer‑focused attitude.
  • Ability to adapt to changing priorities and work towards goals.
  • Experience in customer service or contact centers is a plus.
  • Interest in travel or accommodation platforms.

Nice-to-Have Skills

  • Process improvement mindset
  • Team collaboration
  • Emotional intelligence
  • Open‑mindedness and critical thinking
  • Solution‑oriented approach
  • Proactive, innovative attitude

Benefits

What We Offer

  • Full‑time contract: 38.5 hours/week, Monday to Sunday
  • Rotating schedule between 09:00 and 20:00
  • Two days off per week
  • Temporary contract with potential to become permanent
  • 27 days of annual leave
  • Flexible benefits after probation (transport, childcare)
  • Multicultural, international work environment
  • Modern offices near Glòries (Westfield)
  • 3 weeks of initial training + ongoing coaching
  • Real opportunities for career growth

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Perks & Benefits Extracted with AI

  • Flexible Work Hours: Rotating schedule between 09:00 and 20:00
  • Initial training and ongoing coaching: 3 weeks of initial training + ongoing coaching
  • Paid Time Off: 27 days of annual leave
  • Multicultural work environment: Multicultural, international work environment
Teleperformance Spain

Be inspired to be the best with our valuesA diverse and inclusive culture built on human values. We deliver an outstanding customer experience at every opportunity as a result of our commitment, passion, and dedication to excellence.Be part of something bigger than just a jobWe attract and retain the best people in the industry because we believe in providing an inclusive, supportive, and inspiring work environment for our teams around the world.Become part of a world-class teamAt Teleperformance, we believe that good is never good enough. That’s why we’re so committed to building the best teams and helping each employee achieve their full potential. Like these athletic champions, we are inspired to be the very best.We value employee well-beingWe know that happier, more satisfied employees perform better. We welcome and accept. Come as you are because we believe in you. There is beauty and strength in our diversity. We believe in the powe of people. Our people fuel innovation and bring human empathy and understanding to all that we do. We inspire and motivate. We inspire and motivate people to achieve more and make their mark on our business. Ready to join the team?

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