Nordic Speaking Technical Support Consultant - Athens

Patrique Mercier Recruitment PT is excited to announce an opportunity for a Nordic Speaking Technical Support Consultant to join our vibrant team in Athens. As a leading recruitment agency, we focus on connecting skilled professionals with prominent companies across various industries. In this role, you will provide exceptional technical support to our Nordic-speaking clients, addressing their inquiries and resolving issues related to online media services. This position offers a unique chance to work within a multicultural environment while making a significant impact on customer satisfaction. If you have a passion for technology and a commitment to outstanding service, we'd love to hear from you!

Responsibilities

• Assist Nordic-speaking clients with technical inquiries via phone, email, and chat.
• Diagnose and troubleshoot a variety of technical issues efficiently.
• Deliver clear instructions to clients, ensuring they understand the solutions provided.
• Document all client interactions and technical issues accurately in the support database.
• Collaborate with team members to escalate complex challenges and enhance service delivery.
• Maintain a high level of customer satisfaction through prompt and professional service.
• Stay informed about product updates and technological advancements to assist clients effectively.

Requirements

• Fluency in at least one Nordic language (Swedish, Norwegian, Finnish, or Danish) and strong proficiency in English; additional language skills are a plus.
• Previous experience in technical support or customer service is highly desirable.
• Strong analytical and problem-solving skills.
• Excellent communication skills with a customer-first mindset.
• Familiarity with online media platforms and current technologies.
• Ability to work independently as well as collaboratively within a team.
• Flexibility to work various shifts, including evenings and weekends as required.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....