Nordic-Speaking Customer Support for Online Marketplace Platform Department

🌍 Join Our Innovative Online Marketplace Team! Patrique Mercier Recruitment ES is excited to offer an incredible opportunity for a Nordic-Speaking Customer Support representative in our Online Marketplace Platform Department. If you're fluent in one or more Nordic languages (Danish, Swedish, Norwegian, or Finnish) and have a passion for providing outstanding service, this role is perfect for you!

In this pivotal position, you'll support Nordic-speaking customers as they navigate our online marketplace, helping them with inquiries and ensuring a smooth shopping experience. Become a part of a vibrant, multicultural team while embracing the flexibility of remote work. If you're eager to make a difference in the e-commerce sector, we would love to hear from you!

Your Responsibilities

• Provide exceptional customer support to Nordic-speaking users via various channels, including phone, email, and chat.
• Assist customers with inquiries related to the online marketplace and resolve any issues effectively.
• Accurately document customer interactions and assist in tracking feedback in our CRM system.
• Collaborate with team members to achieve service goals and improve customer satisfaction.
• Participate in ongoing training to stay up to date on platform features and industry trends.

Requirements

• Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) is essential. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Strong commitment to delivering high-quality customer service.
• Previous experience in customer support, particularly in e-commerce, is a plus but not mandatory.
• Excellent communication and interpersonal skills.
• A proactive team player with a positive attitude.
• Strong analytical and problem-solving abilities.
• Ability to work effectively in a remote setting, showcasing strong organizational skills.

Benefits

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and 2 weeks Hotel )

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

Free Greek lessons

And More...