NOC Technician

AI overview

Manage alerts and incidents using network management platforms, troubleshoot network issues, and coordinate with IT teams for effective problem resolution in a dynamic environment.

The position will be primarily responsible for creation and management of alerts, actions and reports in a variety of network management platforms such as Solarwinds, StatusPage, Pingdom and Alertfind. The NOC Technician consults with the appropriate IT teams to resolve problems based on monitoring and alerting. The position will also work closely with all Support teams and members of the IT Operations teams to develop a strong all-round understanding of their systems and networks.

Responsibilities:

Perform daily review to add or remove devices from monitoring as required
Perform daily review to report on the status of all monitored systems
Provide timely response to all requests for new monitoring of systems or devices
Track and ensure resolution and documentation of Incidents/Problems
Configure and maintain monitoring, escalation and status reporting of network nodes
Use of ticketing system to track work and call logs
Coordinate with Operations and engineering teams to validate alerts and reduce false positives.
Troubleshoot routers, switches, firewalls, VPNs, and voice infrastructure.
Execute patching schedules and support release/change management.
Handle Informatica workflow Level 1 issues.
Provide L1 support for applications.
Route tickets to and triage with relevant L2 team.

Schedule flexibility with ability to work non-standard business hours
Must have strong troubleshooting and multitasking skills
Strong communication skills – written and verbal
Must possess a keen analytical and structured approach to problem solving
Ability to prioritize workload and meticulous attention to detail are key skills for this job
Basic Knowledge and full understanding of standard networking protocols (TCP/IP, SSH, SFTP, HTTP)
6–12 months’ experience with server/network monitoring tools (e.g., SolarWinds, Pingdom).
Basic Data Center Experience to include some combination of the following technologies: Windows, Linux, Cisco, Avaya, MS-SQL, Aruba. (6 months to 1 year experience)
Basic Knowledge in VoIP Technologies (Entry level knowledge)
Basic Knowledge and basic understanding of Virtualization (Entry Level knowledge)
Proven ability to work independently
Willingness to learn in a fast-paced environment

Shift timings - 24/ 7