NOC Lead

About the company

Easebuzz is a payment solutions (fintech) company that enables online merchants to accept, process, and disburse payments through developer-friendly APIs. We are focused on building plug-and-play products—including payment infrastructure—to solve end-to-end business challenges across sectors. We’re at the center of all things fintech: payments, lending, subscriptions, eKYC—you name it. Easebuzz is where innovation meets execution. We have been consistently profitable and continue to scale rapidly, having grown 4x in the past year alone. Backed by a strong product roadmap and execution, we recently closed a fresh funding round of $30 million in 2025, led by leading VC firms and strategic investors. This comes in addition to our earlier $4 million fundraise in March 2021. Easebuzz has been granted Full Authorization from the Reserve Bank of India (RBI) for payment aggregator license in 2025. Our corporate culture is built on openness, ownership, and collaboration. We are an equal opportunity employer and celebrate diversity across all levels. At Easebuzz, you’ll find yourself working with passionate colleagues who are committed to growing together. Headquartered in Pune, we also have a presence in Delhi, Mumbai, Kolkata, Bengaluru, and Gurugram.

NOC Operations Leadership

• Lead and manage day-to-day NOC operations to ensure 24×7 monitoring coverage.
• Supervise NOC engineers, ensuring timely alert response, incident handling, and escalation.
• Define and enforce incident response procedures, escalation matrix, and operational standards.
• Ensure adherence to SLAs, MTTR, and operational KPIs.

Incident & Major Incident Management

• Act as Incident Commander during high-severity incidents (P1/P0).
• Coordinate with Engineering, DevOps, Security, Database, and Product teams during incident resolution.
• Lead incident communication, tracking, and resolution management.
• Conduct incident reviews and post-incident analysis.

Monitoring & Observability Governance
Own and continuously improve monitoring strategy across infrastructure, applications, databases, and security.
Ensure optimal usage and configuration of:

• AWS CloudWatch
• Elastic APM
• Kibana dashboards
• Percona Monitoring and Management
• Snyk
• Vulnerability monitoring tools (NST Assure)
• Identify monitoring gaps and work with engineering teams to improve observability.

Proactive Reliability & Risk Management

• Identify reliability risks, system bottlenecks, and recurring incidents.
• Drive proactive incident prevention initiatives.
• Establish alert tuning, noise reduction, and actionable alert strategies.
• Improve system availability, stability, and reliability posture.

Security & Vulnerability Oversight

• Monitor and track vulnerabilities reported via Snyk and NST Assure.
• Ensure timely escalation and remediation tracking of critical vulnerabilities.
• Work closely with Security and Engineering teams to improve system security posture.

Process Improvement & Automation

• Develop and improve operational playbooks, runbooks, and SOPs.
• Identify opportunities to automate monitoring, alerting, and operational workflows.
• Drive operational efficiency and reduce manual effort through automation.

Reporting & Stakeholder Communication

Provide regular reports on:

• Incident metrics
• System uptime and availability
• Vulnerability status
• Operational performance
• Communicate operational health to engineering leadership and stakeholders.

Team Development & Mentorship

• Mentor and train NOC engineers.
• Build operational expertise across monitoring tools and incident handling.
• Establish strong operational discipline and reliability culture.

Employment Type: 

Full- Time