About the company
Intergo Telecom is a leading telecommunications provider specializing in innovative solutions to connect people and businesses. Our team is driven by cutting-edge technology, delivering seamless communication solutions to customers worldwide.
Join us and be part of a dynamic team that thrives on excellence and innovation.
Job Overview
We are seeking a Network Operations Center (NOC) Engineer to oversee the monitoring, maintenance, and optimization of our network infrastructure. The ideal candidate will have hands-on experience in SMS A2P, be proficient with the Alaris SMSC or similar and has at least two years of relevant experience.
As a NOC Engineer, you will play a crucial role in ensuring the smooth operation of our network, proactively identifying issues, and resolving them efficiently.
Requirements
Key Responsibilities
- Continuously monitor and improve the performance of SMS routes, proactively identifying and addressing potential delivery issues or inefficiencies
- Monitor real-time traffic and route performance, responding swiftly to network alerts and delivery issues
- Investigate and diagnose technical issues related to SMS routing, including network configurations, logs, and routing failures
- Monitor and maintain the Messaging routing scheme ensuring 24/7 availability.
- Promptly respond and escalate TT's from Customers to Suppliers.
- Manage and troubleshoot alarms, alerts, and incidents using Alaris monitoring systems.
- Respond to network issues promptly, escalating to senior teams when necessary.
- Perform root cause analysis to prevent future occurrences of network disruptions.
- Collaborate with cross-functional teams to support system upgrades and configuration changes.
- Document and update operational processes, procedures, and incident reports.
- Continuously optimize system performance and implement best practices for network reliability.
Qualifications
- Bachelor’s degree in Telecommunications, Computer Science, or related field (or equivalent work experience).
- 2+ years of experience in a NOC or telecom environment.
- Proficiency with Alaris systems is a must.
- Strong understanding of networking protocols, technologies, and troubleshooting techniques.
- Excellent problem-solving skills with the ability to work under pressure.
- Strong communication skills to collaborate with internal teams and external stakeholders.
- Having experience in the voice field would be a plus
Benefits
- Competitive salary
- Annual paid leave
- Opportunities for professional growth and certification reimbursement.
- A collaborative, diverse and innovative work environment.
- Flexible work hours and remote options where applicable.
