NightHawk Allocation Coordinator (Evenings)

Salary: £20,274.27 p/a dependent on experience

Plus, access to annual bonus

Shift Pattern:

• 16:45pm -00:45am

8 hours shifts; 4 on 4 off

Remote with work in office (Hastings, East Sussex) every 8/9 weeks

Job role:

This is an exciting time to join the UK’s largest private healthcare telemedicine company based in Hastings, East Sussex, who are expanding their NightHawk team due to organic growth.

Joining a dynamic team Serving as a conduit between clients and reporters, this logistical role is crucial to the delivery of Medica’s Acute Service Lines.

Key responsibilities:

➢ Delivery of our NightHawk service to provide a best-in-class service to all key

stakeholders including clients, reporting radiologists and patients

➢ Monitoring notification systems and tools; acting based upon observations so

that exams are reported within SLA

➢ Communicating professionally and effectively with radiographers, reporters and

referrers

➢ Working with the NightHawk Team Leader to develop and grow the services

➢ Supporting the NightHawk Team Leader in safeguarding reporting resource

➢ Work closely with the Workflow Team to resolve reporting workflow issues

➢ Understand and take ownership of shift specific tasks and assist team members

when needed

➢ Weekday Bank holiday cover to maintain the running of the services

➢ To diffuse and when required, escalate client complaints through appropriate

channels

The role:

➢ Allocating exams to reporters, ensuring distribution is fair and that any high

priority patients are prioritised

➢ Monitoring the Unmatched tab on the portal and match to incoming or create

proxy tickets

➢ Notifying reporters when they are allocated a stroke/ Thrombolysis or Major

Trauma patient

➢ Identify and resolve any duplicate communications

➢ In the event of service failure liaise with the Team Leader on shift

➢ Responsible for all Urgent Call backs

➢ Making sure reporters have what they need to prevent scans from breaching

➢ Monitoring scans due to breach and actioning appropriately to prevent breaches

➢ Ensure all breach reasons are added correctly to communications

➢ In the event of service failure liaise with the Team Leader on shift

➢ Monitoring our system for any expected work followed up with a further process

Who we are:

Medica is the UK’s largest telemedicine provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 240 head office staff and the company still focusing on growing, there has never been a better time to get involved.

We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.

We can consider varying work patterns and flexible arrangements in line with business requirements so you can maintain a work-life balance.

We celebrate difference and encourage everyone to be themselves at work. Join us today!

Requirements

Essential:

➢ Customer Service experience

➢ Strong written and verbal communication skills

➢ Strong administration skills and IT literacy

➢ Evidence of working in a fast-paced environment

➢ High level of accuracy and attention to detail

➢ Data entry/clerical experience

➢ Understand and embrace the need for continual improvement

Core benefits for you:

• 🕘 Flexible and hybrid working

• ⚖️ A company culture that promotes work life balance

• 🌱 Commitment from employers to continued learning and development

• 🧠 Access to Employee Assistance Programme

• 💸 Annual bonus

• 🌍 Enhanced holiday allowance + bank holidays

• 🕊️ Group life assurance

• 👵 Pension

• 🎉 Social events

• 🤒 Sick pay

• 🚲 Cycle to work scheme

• 🌳 Access to free and regular personal development & wellbeing events

We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns.

More information about Medica and the work we do can be found here - https://medica.co.uk/

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.