Night Manager or Contract Compliance Manager

THIS IS AN IN PERSON, IN THE FIELD & OFFICE ROLE, SERVICING CLIENTS IN SOUTH CHICAGOLAND & NORTHWEST INDIANA

City Wide Facility Solutions is actively seeking a Night Manager or Contract Compliance Manager for our Franchise location in Chicago Shores (Southern Chicagoland and Northwest Indiana)

Do you have experience in building maintenance, janitorial or similar industries? Do you have strong management experience and good communication skills? Are you seeking a full-time evening shift position? If you answered yes, consider this great opportunity with City Wide!

Night Manager is accountable for ensuring the highest standards of quality control across all business operations, with a clear focus on increasing client satisfaction and collaborating effectively with Independent Contractors (ICs). This role expects strong independent initiative as well as teamwork, and the ability to adapt across diverse facility settings; industrial, manufacturing, office, medical, retail, and more. Critical to success is the use of sound judgment in handling and reporting client concerns, engaging management and others as necessary to fully meet client needs.

We seek a dedicated team player with strong values, genuine care for people, and consistently high standards. This individual thrives in night operations, excels at building positive working relationships, and consistently represents our brand with pride and professionalism. The ideal Night Manager is both a coach and a problem-solver; someone who communicates with respect, inspires others to excel, and takes personal responsibility for upholding client commitments and delivering exceptional service.

ESSENTIAL PROFILE & FUNCTIONS

Our ideal Night Manager combines operational discipline with strong interpersonal skills. This person is a reliable problem-solver who motivates others, acts with integrity, pays close attention to detail, and takes pride in delivering exceptional service. The ability to work independently, exercise sound judgment, and represent City Wide with professionalism and pride is essential for this role.

• Develop and Maintain Relationships: Build strong, productive partnerships with ICs and in-house labor by clearly conveying client needs, collaborating to resolve issues, and supporting their success.
• Quality Assurance & Scope Review: Oversee and enforce quality standards through regular review of the scope of work, detailed inspections, and ongoing monitoring to ensure both retention of current business and acquisition of new accounts.
• Communication & Reporting: Provide daily updates and urgent issue notifications to the Facility Solutions Manager through nightly recaps and proactive outreach. Communicate efficiently to facilitate quick resolution of complaints, requests, and operational concerns.
• Contractor Management: Recommend assignments, coach contractors to meet company and client standards, and make staffing decisions when performance does not meet expectations.
• Operational Policy Execution: Implement all core City Wide policies (such as New-Start Policy, Customer Complaint Policy, Four Star Policy) to drive consistency, compliance, and continuous improvement.
• Inspection & Compliance: Conduct thorough inspections, respond to new client starts or VIP needs, and ensure all sites adhere to client policies and use approved equipment and tools.
• Client Satisfaction & Positive Culture: Take ownership of client satisfaction at every step, foster a positive work environment, and champion City Wide’s vision by supporting service partners and collaborative success.
• Other Duties: Assume additional responsibilities as necessary to uphold operational excellence and company values.

Requirements

• Experience: Minimum 3 years in management, preferably coaching or leading teams across multiple sites within commercial or janitorial services.
• Education: High school diploma or equivalent; industry experience highly valued.
• Skills: Excellent planning, organization, attention to detail, and communication. Comfortable with MS Office and standard internet tools.
• Traits: Innovative, committed to continuous improvement, able to work both independently and within a team, reliable problem-solver.
• MS Office, Internet skills required.

Success Measurement

• Client Satisfaction: 95%+ client retention, <5% complaint rate
• Relationship Quality: Strong rapport with contractors, FSMs
• Communication: Timely, clear, and professional updates
• Compliance: Policies executed, contractor standards met
• Productivity: Set number of client visits per period
• Responsiveness: All complaints addressed within 24 hours
• Reporting: Nightly recaps consistently completed
• Revenue Retention: Measurable improvement in account growth

Physical Demands

The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds.

Benefits

City Wide Chicago Shores, we believe in flexible and personalized healthcare benefits. That’s why we offer tax-free reimbursements for your medical premiums and expenses, plus access to dental and vision plans from top carriers. You choose what works best for you and your family.

• A monthly QSEHRA health reimbursement to support your medical premiums and qualified healthcare expenses
• Access to dental and vision coverage through nationally recognized carriers, with the option to enroll at competitive group rates
• A company-sponsored 401(k) plan with matching, paid time off, Community enrichment, EOE...

WHY THIS ROLE IS RECESSION-RESILIENT & FUTURE-PROOF
Facility solutions are essential, hands-on, and relationship-driven, services that can’t be automated or outsourced to AI. Our business thrives in all economic climates because clean, safe, and well-maintained spaces are always in demand. As a Night Manager or Client Compliance Manager, you’ll enjoy reliable, unlimited earning potential, continuous professional growth, and the chance to become a leader within a supportive, high-performance team.

VALUES & CULTURE
Bring value, know your customer, own it, celebrate your teammates, and always be professional. Join a team committed to helping you become the best version of yourself, where loyalty, learning, and results are recognized and rewarded.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com

City Wide is an Equal Opportunity Employer.