NH Trainer

NightHawk Trainer

Salary: £32,500 – May be negotiable dependant on experience

Plus access to annual bonus

Hours: Monday to Friday, 8.30am to 5.00pm (for example)

Job role:
This is an exciting time to join the UK’s largest private healthcare telemedicine company based in Hastings, East Sussex, who are expanding their Service Delivery due to organic growth.

In this key front-line role, you will deliver and oversee corporate training to support the development of new and existing staff. As a NightHawk Trainer, you will assess training needs, deliver tailored inductions, create high‑quality learning materials, and provide a safe, supportive environment for learning. You will also monitor progress and gather feedback to ensure continuous improvement across Medica’s training programmes.

In this role, you will deliver structured training programmes for new and existing employees, creating engaging learning materials and offering approachable, ongoing support. You will ensure training remains current with Medica’s processes, policies, and technology while acting as a subject matter expert and point of contact for training-related queries. Key responsibilities include running refresher sessions to maintain compliance, assessing trainee performance, and supporting HR and Recruitment with onboarding. You will track mandatory training completion, prepare progress reports, and gather feedback to continually enhance learning outcomes. Working closely with Team Leaders and the wider leadership team, you will help identify skill gaps and shape targeted development plans. You will also manage onboarding tasks such as setting up system access, introducing new starters to key contacts, and fostering a positive team culture, all while maintaining flexibility to meet training and service needs.

Who we are:

Medica is the UK’s leading telemedicine provider, supporting over 50% of NHS trusts with specialist reporting services across the globe. With over 240 head office staff and continued growth, now is a great time to become part of our journey.

We welcome applications from all backgrounds and communities to help us build inclusive teams and a diverse workforce. We offer flexible working arrangements to support work-life balance and encourage everyone to be themselves at work.

Requirements

Requirements:

• Two or more year’s experience in a training / coaching and development role

• Experience in Articulate 360 to create digital learning content

• Experience in designing e-learning, blended learning, and structured training programmes

• Ability to conduct training needs analysis and evaluate learning outcomes

• Experience in delivering training both in-person and remotely to large groups.

• Strong relationship-building skills to work effectively with team leaders, managers, and new starters.

• Strong planning skills to coordinate and lead onboarding, refresher courses, and training compliance.

• Competent in preparing accurate reports and tracking compliance to present back to key stakeholders.

• Ability to interpret training metrics and react accordingly to drive continuous improvement

Core benefits for you:

🕘 Flexible and hybrid working

⚖️ A company culture that promotes work life balance

🌱 Commitment from employers to continued learning and development

🧠 Access to Employee Assistance Programme

💸 Annual bonus

🌍 Enhanced holiday allowance + bank holidays

🕊️ Group life assurance

👵 Pension

🎉 Social events

🤒 Sick pay

🚲 Cycle to work scheme

🌳 Access to free and regular personal development & wellbeing events

We request all applicants to complete a confidential equalities monitoring form to help us identify recruitment trends and address any concerns.

Learn more about Medica and the work we do: https://medica.co.uk/

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.