New Polish Speaking CS role for Logistics industry in Sofia - Relocation Pack

Exciting opportunity with Patrique Mercier Recruitment ES! We are looking for Polish Speaking Customer Service Representatives to join the logistics industry in Sofia, Bulgaria. This role not only offers the chance to work in a dynamic environment but also includes a relocation package to help you settle into your new home. As a key member of our team, you will assist Polish-speaking customers by providing exceptional support and solutions tailored to their logistics needs. Embrace this chance to advance your career while enjoying a vibrant and culturally rich city!

Your Responsibilities

• Deliver outstanding customer service to Polish-speaking clients in the logistics sector via phone, email, and chat.
• Efficiently handle inquiries and provide timely solutions to enhance customer satisfaction.
• Educate clients on logistics processes and best practices to facilitate smooth operations.
• Document all customer interactions accurately and track issue resolution.
• Collaborate with internal teams to improve service delivery and operational efficiency.
• Engage in training opportunities to continuously enhance your knowledge and skills.

Requirements

• Fluency in Polish (both spoken and written) is essential.
• Strong commitment to delivering excellent customer service.
• Prior experience in customer service or logistics is preferred but not mandatory.
• Effective communication skills and the ability to interact professionally with clients.
• Problem-solving skills and a proactive approach to client needs.
• Willingness to relocate to Sofia and embrace a new culture.
• A positive attitude and a drive for personal and professional growth!

Benefits

• 1. Good Monthly Salary
  2. Monthly Performance Bonus
  3. Paid Relocation Package with accommodation bonus
  4. Fully Paid Training
  5. Health Insurance
  6. Low cost of living
  7. And Many other perks and extras