NEW German Speaking CS role for Online Media industry in Sofia Bulgaria

🌟 Exciting New Opportunity: German Speaking Customer Service Role in the Online Media Industry!

Patrique Mercier Recruitment ES is thrilled to introduce a new German Speaking Customer Service role in the vibrant city of Sofia, Bulgaria. This is an excellent opportunity to work within the dynamic online media industry, providing exceptional support to clients and ensuring their needs are met effectively.

As a Customer Service representative, you will be the first point of contact for clients, assisting them with inquiries, resolving issues, and ensuring a seamless experience. Your expertise in the German language and understanding of digital media will play a crucial role in delivering outstanding customer satisfaction. If you are passionate about media and enjoy helping others, we want to hear from you!

Your Responsibilities

• Provide high-quality customer support to German-speaking clients via various communication channels.
• Assist clients with their inquiries related to online media services and products.
• Resolve issues in a timely and efficient manner, ensuring client satisfaction.
• Collaborate with other departments to address customer needs and improve service delivery.
• Maintain accurate records of customer interactions and feedback.
• Stay updated on industry developments to provide knowledgeable support.

Requirements

• Fluency in German and English is essential; prior experience in customer service is preferred.
• Strong communication and interpersonal skills to foster positive client relationships.
• Ability to handle inquiries and resolve issues effectively and calmly.
• Excellent problem-solving skills with a proactive approach.
• Ability to work collaboratively in a team-oriented environment.
• Familiarity with online media or digital services is a plus.
• Willingness to relocate to Sofia, Bulgaria, and embrace the local culture.

Benefits

1. Good Monthly Salary
2. Monthly Performance Bonus
3. Paid Relocation Package with accommodation bonus
4. Fully Paid Training
5. Health Insurance
6. Low cost of living
7. And Many other perks and extras