Patrique Mercier Recruitment ES is excited to introduce a new opportunity for German-speaking professionals within the banking industry in Bulgaria! This customer service role offers a unique chance to work for a leading banking institution while providing support to German-speaking clients. As part of this position, you will be responsible for assisting customers with their banking inquiries, resolving issues, and delivering exceptional service. With an attractive relocation package, this is an excellent opportunity for individuals seeking career growth and adventure in a beautiful country!
Responsibilities
- Provide outstanding customer service support to German-speaking clients through various communication channels, including phone, email, and chat.
- Handle inquiries regarding banking products and services, ensuring timely and effective resolutions.
- Build and maintain strong relationships with customers to enhance their overall banking experience.
- Accurately document customer interactions and inquiries in the CRM system.
- Collaborate with team members to achieve service goals and continuously improve customer satisfaction.
- Participate in training and development sessions to stay current on banking solutions and service excellence.
- Gather and analyze customer feedback to identify trends and propose service enhancements.
Requirements
- Fluency in German is required, along with strong English communication skills.
- Excellent customer service orientation and interpersonal skills.
- Previous experience in customer service, preferably in the banking or financial industry.
- Able to adapt to a fast-paced, multicultural work environment.
- Strong problem-solving abilities with meticulous attention to detail.
- Proficient in using technology and customer management tools.
- Willingness to relocate to Bulgaria with the support of a relocation package.
- In possession of EU passport
Benefits
- Good Monthly Salary
- Monthly Performance Bonus
- Paid Relocation Package with accommodation bonus
- Fully Paid Training
- Health Insurance
- Low cost of living
- And Many other perks and extras
