Key Skills & Qualifications
Technical Expertise: Deep knowledge of Ivanti platforms, ITSM, endpoint management, security, and automation.
ITIL: Strong understanding of ITIL principles and processes.
Problem-Solving: Excellent analytical and troubleshooting skills.
Communication: Ability to communicate effectively with stakeholders and provide training.
Development: Familiarity with scripting (e.g., PowerShell, Python) and API integrations
Key Responsibilities
Implementation & Configuration: Deploy, configure, and customize Ivanti products (e.g., Service Manager, Neurons, UWM) for various IT needs (Incident, Problem, Change, Security).
Workflow Design: Create and optimize ITIL-compliant workflows, dashboards, and forms.
Integration: Develop API integrations with other core systems.
Customization: Build custom solutions using scripting and configuration.
Support & Troubleshooting: Provide functional and technical support, perform in-depth analysis, and resolve complex issues.
Documentation: Create detailed documentation for processes, configurations, and best practices.
Training: Conduct knowledge transfer and user training for clients and internal staff.
Consultation: Gather requirements, analyze client needs, and provide technical guidance.
Regards,
Mohammed ilyas,
PH - 229-264-4024 or text - 229-469-1455 or you can share the updated resume at Mohammed@vtekis. com
All your information will be kept confidential according to EEO guidelines.
VTekis Consulting LLC provides complete solutions for Staff Agumentation, Recruitment Process Outsourcing, Contract Hiring, Direct Hire and Outsourced Solutions. Our goal is to deliver quality professional services to our clients not just to find someone to do a job, we match the right professional for your staffing needs and earning confidence through the proper assignment of people. This alignment of people and companies allows us to create opportunity. Most importantly, We don’t consider the process complete until we find the perfect fit.
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