Neurology Clinical Support Representative

We are seeking a customer-focused Neurology Clinical Support Representative to join our onsite team in Palo Alto, CA. In this role, you will work closely with our customer service and sales teams, ensuring support for customers using our cloud based medical devices and applications. Prior experience in neurology (R.EEG T., R. PSG T., or CNIM credential) is required.

Requirements

Key Responsibilities

• Provide technical and customer support for existing and new clients
• Provide escalation support to ensure timely issue resolution and customer satisfaction
• Ensure accurate and timely documentation within QA and CRM systems
• Conduct web-based product presentations, education, customer and employee training, and system installations
• Collaborate with customer IT teams to troubleshoot issues and maximize software performance
• Assist at industry conventions and workshops as requested by management to assist with product demonstrations and user training
• Create and maintain product documentation (manuals and guides)
• Maintain and systematically expand market share through strategic sales support and outreach
• Participate in new sales campaigns and strategies in collaboration with marketing and sales teams
• Follow and uphold company policies and compliance guidelines

Qualifications & Skills

• Education & Experience:
• Bachelor’s degree or college diploma, or current certification (R.EEG T., R. PSG T., or CNIM credential) required
• 2–4 years of experience in clinical role as a R.EEG T., R. PSG T., or CNIM credentialed technologist
• Technical Skills:
• Proficient in Microsoft Office (Excel, Word, Outlook), Google applications, and web browsers
• Strong understanding of Windows operating systems, networking basics, and software troubleshooting
• Proficient with neurodiagnostic hardware and software
• Core Competencies:
• Excellent communication and customer service skills
• Ability to problem-solve, prioritize, and work efficiently under pressure
• Adaptable to changing requirements and comfortable working independently and within a team
• Strong writing skills to support creation and maintenance of customer facing documentation
• Detail-oriented with strong time management and organizational skills
• Professional and solutions-oriented approach when interacting with clients and colleagues

Interview Process:

• Phone Screening (HR) > Online Interviews (with each Hiring Manager) > Final Interview