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ZKTeco Nigeria is hiring a

Network & Technical Support Officer

Lagos, Nigeria
Full-Time
  • Assist in executing inspection and testing of devices to confirm quality conformance to specifications and quality.
  • Assist in creating detailed, comprehensive, and well-structured test plans and test cases
  • Liaise with internal teams (e.g. developers and product managers) to identify system requirements
  • Assist in handling updates, upgrades, repair, and other maintenance tasks of hardware
  • Assist in designing and install well-functioning computer networks, connections, and cabling
  • Keep records of customer interactions & feedback
  • Provide technical support to customers and clients and advice where necessary 
  • Testing and configuring software and maintain and repair hardware and peripheral devices
  • Assist in maintaining computer network infrastructure and ensure network security
  • Assist in monitoring daily operations, including server hardware, software, CCTV, access control, and operating systems.
  • Assist in the coordination of technology installations, upgrades, and maintenance.
  • Assist in overseeing  and manage staff work tools, ensuring they are available as required
  • 2-3 years of proven experience in managing IT infrastructure and services.
  • Experience in computer networking, networking administration, and installation. 
  • Bachelor’s degree/Higher National Diploma in Electrical Engineering, Information Technology, Computer Science, or any related field.
  • Ability to diagnose faults, user-testing, and implement required changes.
  • Proficient in computer hardware, cabling installations and support, wireless technology applications and interface, and IT security.
  • Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies
  • Proficient in Microsoft Windows software, including server, office, and exchange
  • Multi-tasking and time management skills, with the ability to prioritize tasks. 
  • Highly organized and detailed oriented
  • Excellent diagnostic, analytical, and problem-solving skills.
  • Good communication and interpersonal skills
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