Network Systems Engineer

So, what’s the role all about? 

NICE IT Operations Center (ITOC) is a global service delivery unit located in Pune(India), supporting all NICE Corporate IT Services. The IT Operations Enginner will monitor and troubleshoot events (system generated) and incidents (user generated) along with basic server administration, basic network administration activities for Global NICE IT infrastructure and will also actively support in various IT infrastructure operations area.

How will you make an impact?

• Monitor and manage system-generated alerts and user-reported incidents across the global NICE IT infrastructure.
• Perform first-level troubleshooting and resolution for infrastructure, application, and service-related issues.
• Provide basic server administration support, including routine health checks, service monitoring, and standard operational tasks.
• Assist with basic network administration activities such as connectivity verification, initial incident diagnosis, and escalation.
• Log, track, and manage incidents and service requests in the ITSM platform, ensuring timely updates, SLA compliance, and proper documentation.
• Coordinate with internal IT teams and external vendors for escalations, root-cause analysis, and issue resolution.
• Identify recurring issues, contribute to trend analysis, and recommend improvements to enhance operational efficiency.
• Support various IT infrastructure and operations initiatives as a key member of the Global IT Operations Center (ITOC).

 Have you got what it takes? 

• 3–5 years of experience as a Network Engineer or similar role.
• Strong knowledge of TCP/IP, subnetting, DHCP, DNS, VLANs, STP, OSPF, BGP, and MPLS.
• Hands‑on experience with Cisco/Juniper/Aruba/HP networking devices.
• Experience with firewalls (Cisco ASA, Palo Alto, Fortinet, etc.).
• Familiarity with network monitoring tools (SolarWinds, PRTG, Nagios, Zabbix).
• Understanding of VPN technologies (IPSec, SSL VPN).
• Ability to analyze packet captures (Wireshark or similar).

Training and Certification

• CCNA certification
• Basic understanding of cloud networking (Azure/AWS/GCP).

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Enjoy NICE-FLEX!  

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 9866
Reporting into: Tech Manager 
Role Type: Individual Contributor