Network Partnerships Manager (Remote - Digital Healthcare)

If you got into healthcare to make a difference, you’re in the right place.  We’re looking for a values-driven, mission-focused, dynamic Network Partnerships Manager who is passionate about working with seniors (and their families), especially those navigating challenges with dementia.  Someone who is searching for a workplace and culture that is as committed to them as they are their patients.  If that’s you, read on!

What’s Rippl?

At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we’re ready to take action. 

We’re reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers.  Helping them stay healthier, at home longer, and out of the ER and hospital.

Our Mission

The Rippl Mission is to enable more good days for those living with dementia and their families. 

Our Core Values 

At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers. 

We’re fed up. Today’s dementia care isn’t working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better—so we’re doing it.

We’re changemakers. We’re pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need—when and where they need it. And we’re proving it works.

We’re in a hurry. The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait.

We start with yes. We don’t let barriers stop us. When faced with a challenge, we figure it out—together. We’re problem-solvers, innovators, and doers who find a way to make things happen for the people who need us.

We care for those who care for others. Great care starts with the people delivering it. We are obsessed with supporting our care team—because when they feel valued and empowered, patients and caregivers get the care they deserve.

Join the movement 

We’re looking to find other changemakers who are ready to join our movement.

The Role:

The Network Partnerships Manager will be responsible for developing, managing, and maintaining strategic partnerships that fill service area gaps for our GUIDE program. This role builds collaboration between external partners and internal teams, ensuring all partnerships are set up for success, efficiently managed, effectively deliver services, and are compliant. 

This role will both build relationships with home care partners and administer the program to ensure high-quality services are delivered for all eligible patients. Building relationships focuses on identifying partners with coverage in the service areas important to Rippl, negotiating relationships and contracting, and facilitating smooth partner onboarding and support processes. The Network Partnerships Manager will also maintain critical datasets and tools, such as CMS portals, accounting systems and clinical systems. 

Responsibilities

Partnership Development & Management

• Work with existing partners to onboard new offices as needed and ensure they are set up in CMS (Medicare)
• Develop and establish new partnerships to fulfill home care service needs in key locations
• Negotiate relationships with potential partners, track the progress of multiple partnership opportunities, manage contracting, and onboard partners to CMS
• Manage existing partnerships to address gaps in care, invoice issues, and other partner inquiries, and ensure smooth communication and collaboration between our organizations
• Prepare and deliver training materials, webinars, and resources to support partner success
• Track service delivery and perform QA to ensure partner Service Level Agreements are met and contract terms are maintained
• Maintain partner contact information and service area coverage in systems and databases including Salesforce, and CMS portals

Cross-functional Collaboration

• Collaborate with Growth and Partner Success to understand service area needs and identify new partner opportunities.
• Work closely with the Guide Program Manager to submit partner rosters and ensure proper documentation of service areas
• Coordinate with Clinical and Patient Engagement teams to support patient care issues, document standard operating procedures and job aids for internal teams, and support training as needed
• Identify and pursue opportunities to improve processes and patient, partner and care team experience

CMS Partner Requirements Management

• Collaborate with the GUIDE Program Manager to submit and maintain accurate partner rosters and zip code lists for CMS
• Oversee partner invoicing, ensuring reconciliation and timely approvals

Other Duties as Assigned

• Support GUIDE functions as necessary to ensure smooth operations and responsiveness to CMS requirements
• Develop reporting and analysis to support team functions

Qualifications

• Bachelor’s degree in healthcare administration, business, or a related field
• 3+ years of experience in partner management, program management, business development, provider relations or healthcare operations
• Strong ability to build relationships and manage external partnerships
• Excellent organizational and project management skills, with experience in managing data tools and reporting
• Home care agency experience, familiarity with healthcare partnerships and CMS or Medicare programs is a plus
• Strong communication skills, both written and verbal, to facilitate partner meetings, training, and ongoing collaboration
• Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously
• Ability to work flexibly and collaboratively in a fast-paced environment

What’s in it for you 

• Development, mentoring and training designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility 
• Fast growth company with opportunities to take on more responsibility or develop into new roles
• Flexible work environment and the opportunity to work from home
• Competitive compensation 
• 401(k) plan with a company contribution
• Medical, Dental and Vision coverage for you and your family 
• Life insurance and Disability
• Remote Work stipend
• Generous Paid Time Off

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.

Role: Range is $75,000 - $98,000 depending on experience 

We are going to make some very big waves starting with a small Rippl - come join us!