Network Operations Engineer

What you’ll be doing

• Support and maintain Shawbrook’s Cisco Enterprise network stack, including:

  • Cisco switching and routing infrastructure

  • Cisco Meraki environments

  • Cisco ISE (Identity Services Engine – AAA / NAC / policy enforcement)

• Administer and support Palo Alto firewalls, including rule management, security policies, NAT, and threat prevention features
• Support and administer the SD-WAN platform (VMware VeloCloud), including edge devices and policy management
• Monitor LAN, WAN, VPN, firewall, and cloud connectivity performance
• Troubleshoot routing, switching, authentication, SD-WAN, and security-related issues
• Support network changes, upgrades, patching, and configuration updates in line with change control processes
• Assist with network segmentation, zero-trust controls, and access governance
• Work closely with Security, Infrastructure, and Service Desk teams to resolve escalated incidents
• Maintain accurate network documentation, diagrams, and configuration records
• Ensure compliance with security standards, audit requirements, and regulatory controls

What you’ll bring:

• Strong hands-on experience supporting Cisco enterprise networking environments
• Practical experience with:

  • Cisco switching and routing

  • Cisco Meraki

  • Cisco ISE

  • Palo Alto firewalls (PanOS)

• Proven experience supporting SD-WAN solutions
• VMware VeloCloud experience (highly desirable)
• Strong understanding of TCP/IP, DNS, DHCP, and routing protocols (OSPF/BGP preferred)
• Experience working in a regulated or security-conscious environment
• Strong troubleshooting and analytical capability
• Ability to operate calmly in a live production banking environment
• Clear communication skills with both technical and non-technical stakeholders
• CCNA or CCNP (Enterprise or Security preferred)
• Palo Alto certification (PCNSA or PCNSE desirable)
• ITIL Foundation (v4)
• Relevant SD-WAN certification

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 25 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done