Network Operations Centre (NOC) Engineer

The Network Operations Centre (NOC) Engineer is the front line of defense, responsible for ensuring the continuous availability and optimal performance of all critical services and network infrastructure. This role involves proactive monitoring, rapid incident response, initial diagnosis, and efficient escalation of technical issues to maintain service reliability for our customers.

Key responsibilities

• Continuous Monitoring: Proactively monitor and diagnose the performance and health of all network services.
• Rapid Incident Response: Act as the first line of support, troubleshooting and resolving initial network, latency, and application incidents.
• Tool Management: Ensure the stability and accuracy of operational monitoring and alerting systems.
• Escalation: Timely and effective escalation of complex incidents to specialized senior teams.
• Documentation: Contribute to SOPs and generate performance and incident reports.
• Teamwork: Collaborate effectively across technical teams (Infrastructure, Development) to ensure 12/7 service availability.

General Requirements

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Communication: Intermediate level of English (written and verbal) is essential.
• Experience Level: 1-2 years of experience in a NOC, Technical Support, or System Administration role, or proven ability to quickly learn.
• Aptitude: Ability to self-learn, troubleshoot, and adapt to new monitoring and network technologies quickly.

Technical Requirements

• Networking Fundamentals: Solid understanding of core networking concepts (TCP/IP, DNS, DHCP, routing, switching, firewalls).
• Operating Systems: Experience with system administration basics on Linux or Windows Server environments.
• Monitoring Tools: Proficiency in using standard network and application monitoring/alerting systems (e.g., SolarWinds, Datadog, Splunk, Zabbix, Nagios, etc.).
• Troubleshooting: Experience with diagnostic tools (e.g., Wireshark, traceroute, ping, netstat) to pinpoint the cause of connectivity issues.

Nice to Have

• Cloud Exposure: Basic familiarity with cloud environments (Azure/AWS/GCP).
• ITSM Tools: Experience working with ITSM systems like Jira Service Desk or ServiceNow.
• Certifications: Relevant industry certifications such as CompTIA Network+ or ITIL Foundation.

Perks You'll Enjoy 

• Working in one of the Best Places to Work in Vietnam
• Building large-scale & global software products
• Working & growing with Passionate & Talented Team
• Diverse careers opportunities with Software Services, Software Product Development, IT Solutions & Consulting
• Attractive Salary and Benefits
• Two performance appraisals every year and performance bonus
• Onsite opportunities: short-term and long-term assignments in North American (U.S, Canada), Europe, Asia.
• Flexible working time
• Various training on hot-trend technologies, best practices and soft skills
• Premium healthcare insurance for you and your loved ones
• Company trip, big annual year-end party every year, team building, etc.
• Fitness & sport activities: football, tennis, table-tennis, badminton, yoga, swimming…
• Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,…
• Free in-house entertainment facilities (foosball, ping pong, gym…), coffee, and snack (instant noodles, cookies, candies…)

And much more, join us and let yourself explore other fantastic things!