Detail Job Description:
1. Responsible for listening and precisely interpreting communication between two different language speaking Customers/Clients (Ex: English & Nepali)
2. Adhering to standard operating procedures required for the process and organization
3. Responsible for quality goals and implementation of any client updates from time-to-time
4. Free work environment. Should be a team player and enjoy the work
5. Fun at work
Requirements
Required skills and Experience:
1. Candidates should be very fluent in Bilingual Speaking (Ex: English & Nepali)
2. Command over Language with good understanding skills is required
3. Good Communication Skills is required
4. Candidate should be a good listener
5. Candidates with certification in Nepali Language, Nepali Language trainers, Nepali Language Associate, Customer support Nepali Language will be given high preference
6. Fresher with good Proficiency in speaking Nepali and English Language
7. Candidate should be energetic and should have positive approach towards issues handling
8. Candidates should be flexible to work in rotational shifts major night shifts (5 days per week & 2 days off)
DATAMARK, Inc. is a prominent Contact Center and Business Process Outsourcing (BPO) company based in El Paso, Texas, established in 1989. It serves Fortune 500 companies and major enterprises, operating across the U.S., Mexico, and India. Our services include omnichannel, multilingual contact center solutions, dynamic BPO, and digital mailroom solutions, all enhanced with Robotic Process Automation (RPA) and Artificial Intelligence (AI). Datamark prioritizes driving value and business growth for our clients, ensuring exceptional interactions through our customer experience ecosystem. Guided by Lean Six Sigma methodologies, we collaborate with clients for process enhancement, aiming for operational excellence and lasting partnerships. Datamark, emphasizes innovation, reliability, and a forward-looking approach to outsourcing.
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