National Operations Manager

National Operations Manager — RenoFi RenoFi is transforming the way homeowners finance their renovations while continuing to serve traditional mortgage demand. We are building the nation’s leading renovation lending platform, empowering homeowners to tap into their future home value, not just the equity they already have. At RenoFI mortgage operations is not about maintaining the status quo. You will be building a modern, scalable operating system for a category-defining company. RenoFi leadership owns outcomes, builds systems, and drives execution. As our National Operations Manager, you will oversee the full loan manufacturing lifecycle, lead our nationwide processing team, partner tightly with lender underwriting and sales (retail, wholesale, and direct-to-consumer teams), and ensure our pipeline runs with accuracy, urgency, and predictability. You’ll play a central role in shaping how RenoFi delivers outstanding experiences to homeowners, contractors, realtors, and loan officers. This is not a corporate “sit in meetings” role. It’s hands-on. It’s solving bottlenecks, creating structure, coaching team members, and designing processes that scale from hundreds to thousands of loans per year. You’ll report directly to the EVP of National Production and serve as the operational backbone of a rapidly growing fintech lender. Why RenoFi A is the category leader with products. A collaborative culture where operations, sales, and product innovate together. A leadership team that values ownership, accountability, and continuous improvement. Modern technology, analytics, and reporting tools that enable better decisions, not more meetings. The rare opportunity to build the operational foundation of a high-growth national lender. What You’ll Do As National Operations Manager, you will lead our processing and pipeline organization and ensure every loan progresses smoothly from application to closing. Oversee all mortgage processing teams nationwide, including hiring, training, coaching, and performance management. Serve as the operational point person responsible for pipeline flow, turn times, quality, and fulfillment excellence. Work directly with processors to troubleshoot complex files, clear conditions, and resolve bottlenecks. Partner closely with Loan Officers, Underwriting, and Product to maintain clean, accurate, and timely files. Build and refine workflows, checklists, and operating procedures to reduce friction and increase productivity. Track key operational metrics and provide weekly reporting to operations and executive leadership. Identify and implement process improvements that enhance speed, quality, and customer satisfaction. Ensure compliance with agency, investor, and RenoFi-specific renovation guidelines. Drive accountability across the operations team, enforcing standards while supporting individual growth. Help shape the evolution of RenoFi’s operations organization as volume scales. Who You Are You are an operational leader with a builder’s mindset. You thrive in a fast-paced, early-stage environment, and you’re energized by the chance to create clarity where others see complexity. A hands-on leader who models excellence by staying close to the work and supporting your team directly. A systems thinker who sees how process, people, and technology connect. A calm, proactive problem-solver who thrives under pressure. A coach who develops processors into high-performing operators. A communicator who keeps teams aligned and expectations clear. An operator who knows that follow-through, accuracy, and structure create predictable success. Someone who enjoys building, improving, and scaling systems rather than simply maintaining them. Requirements

7 or more years of experience in mortgage operations, with at least three years in a leadership or management role.

Deep understanding of the full loan lifecycle, including processing, underwriting workflows, and closing.

Experience managing teams responsible for pipeline movement, file quality, and customer communication.

Knowledge of Agency, FHA, VA, Non-QM, construction to perm and renovation loan products.

Strong experience with LOS systems.

Proven ability to lead in a fast-paced, changing environment while maintaining high standards.

Strong analytical skills and comfort with dashboards, reporting, and operational KPIs.

Excellent communication and organizational skills.

Entrepreneurial mindset and willingness to roll up your sleeves to get the job done.