MY - Senior Desktop Support Engineer

AI overview

This role involves comprehensive user support, coordination with vendors, and maintaining a healthy IT environment through daily operational tasks and system improvements.

Daily user support for local office & remote site;
End user equipment support and managment;
Provide presetup IT equipment and account to new onboarding staff;
Basic server and network equipment support;
User account control and Intune / Azure knowledge;
Inventory management;
Monitoring and handling queue and routing tickets;
Documentation of troubleshooting manuals, escalation procedures and contact details;
Coordinate with vendors and internal resources to ensure operational excellence;
Monitoring applications and services;
Perform daily operational tasks to maintain healthy IT environment;
Review and analyse IT systems to improve quality and stability;
License management;
Takeover support of new systems and procedures;
ACS and CCTV system support;
VOIP knowledge
Ad-Hoc project and communicate with team.

Requirements

Minimum 3 years’ experience in IT as end user support specialist;
End user equipment support;
Knowledge of desktop operating systems (Mac and Window);
Ability to evaluate and solve complex problems and issues;
Basic knowledge of server and network infrastructure;
Understanding of the architecture of the multi-tier systems;
Knowledge of scripting languages is a plus;
Documentation skills;
Communication skills;
Can work independence;
English & Chinese are essential

Benefits

What we can offer you:

Medical Benefit
Life Insurance

Perks & Benefits Extracted with AI

Health Insurance: Medical Benefit
Other Benefit: Life Insurance