MY - Operation Associate (Mandarin Speaker)

• Process daily operational requests from customers on a timely and accurate manner.
• Responsible in completing daily operational requests and working with respective stakeholders to process required actions.
• Strong follow through on customer requests and managing customer’s expectations.
• Perform in accordance with key performance metrics and contribute as a strong team player by going the extra miles to assist one another.
• Strong adherence to SOPs / manuals when performing daily tasks.
• Escalate to team leader upon detection of gaps/ shortcomings on the existing processes.
• Excel in daily tasks by keeping up to date on training and updates on changes to processes/ systems/ campaigns.
• Pay attention to issues or concerns that require escalation to resolve which may indicate a larger underlying problem.
• Manage customer’s expectation by escalating complex enquiries to Team Leader to explore win-win solutions for both customers and ZFX.
• Attend and participate in daily huddle to understand key highlights on area of focus, new updates, what went well and learning points from previous day.
• Responsible to provide good customer experience on every interaction with clients.
• Embrace ZFX core values and embed these values into the day-to-day tasks when serving clients and dealing with internal stakeholders.

Requirements

• Candidate must possess at least a SPM/”O” Level/ Diploma/ Degree.
• At least 1 year of relevant experience on operations processing in customer service/ contact centre environment.
• Experience gained in FX/Finance industry will be an added advantage.
• Able to multi-task, eye for details, fast learner, good follow through, problem solving skill, good comprehension, customer relations and proactive mindset.
• Fluency in English and Mandarin (verbal and written) is a must.
• Must be able to work on shifts.

Benefits

What we can offer you:

• Medical Benefit
• Optical Benefit
• Life Insurance
• Gym/Fitness Subsidy
• Long Service Rewards