MX Implementation Specialist

We’re looking for an Implementation Specialist to deliver exceptional onboarding and software training experiences to new MedTrainer clients.

This is an entry-level, client-facing role ideal for educators, corporate trainers, or early-career professionals who enjoy teaching, technology, and working directly with customers.

You’ll guide clients through their first experience with our platform — ensuring they feel confident, supported, and set up for long-term success.

What You’ll Do

Lead Client Onboarding & Training

• Deliver engaging virtual software training sessions tailored to different user roles
• Adapt your delivery style based on audience needs (clinical staff, administrators, leadership)
• Build and maintain training resources and quick-reference guides

Manage Implementation Projects

• Own onboarding timelines from kickoff to go-live
• Track milestones and proactively resolve blockers
• Coordinate with Sales, Product, and Client Success teams

Serve as the Client’s Primary Contact During Implementation

• Build trust and confidence from day one
• Conduct regular check-ins to ensure progress
• Provide thorough transition documentation for Client Success handoff

Support Adoption & Continuous Improvement

• Monitor early-stage platform usage
• Identify and address adoption gaps
• Share client feedback internally to improve processes and product experience

Experience

• 1–3 years in teaching, corporate training, instructional design, or client-facing support
• Experience managing multiple priorities or projects simultaneously
• Experience delivering virtual training is a plus

Skills

• Strong communication skills — clear, patient, and engaging
• Ability to explain complex concepts to non-technical users
• Highly organized with strong attention to detail
• Comfortable adapting when plans change
• Tech-savvy and quick to learn new software platforms

Education

Bachelor’s degree in Education, Communications, Healthcare Administration, or a related field preferred. Equivalent experience considered.

We Offer

• Major medical expenses insurance
• Savings Plan (Caja de Ahorro)
• English classes 
• Lunch, Breakfast, drinks and snacks 
• Discount coupons in different medical specialties
• 1 Home Office Day per week
• Base Salary: $25,000 - $30,000 MXN

Work Location

📍 This is a on-site position in Querétaro, Mexico with the opportunity for some home office based upon performance

If you enjoy teaching, building relationships, and helping clients feel confident with technology — this role is for you.

Please submit your resume in English to be considered.