[MSO] Public Cloud (Azure) Tech Lead

Project - the aim you'll have

We are looking for a Tech Lead responsible for guiding and supporting a team delivering Managed Services on Microsoft Azure for multiple clients in Western Europe, ranging from large enterprises to mid-sized companies. This role combines strong technical expertise in Azure with operational team management. As a Tech Lead, you will act as the primary technical point of contact, oversee the stability and lifecycle management of cloud environments, and ensure that best practices in automation, security, and compliance are applied. At the same time, you will be responsible for mentoring engineers, developing their skills and competencies, and driving continuous improvement in service delivery.

Position - how you'll contribute

• Leading and developing a team of Azure support engineers (coaching, mentoring, performance reviews)
• Organizing and prioritizing the team’s workload to meet agreed SLAs and business expectations
• Acting as the primary technical point of contact between the support team, business stakeholders and other IT teams
• Delivering 2nd and 3rd line support, including proactive monitoring and maintenance of tickets and alerts
• Analyzing, troubleshooting and resolving complex problems in collaboration with business and IT teams, while documenting problems and solutions
• Ensuring compliance with internal standards, assisting in resolving audit reviews and findings for existing environments
• Driving continuous improvement by developing monitoring tools and setting up metrics, alarms and notifications
• Supporting knowledge sharing within the team and maintaining up-to-date documentation of systems and processes

Expectations - the experience you need

• 7+ years in IT, with 5+ years as a Cloud/Platform/DevOps Engineer focused on Microsoft Azure in live, enterprise environments
• At least 2 years of proven experience as a Tech Lead, with responsibility for guiding and developing engineers
• Deep expertise in managing Azure Landing Zones, hybrid connectivity, and enterprise guardrails
• Strong Infrastructure as Code skills (Terraform modules, workspaces) and CI/CD (Azure DevOps) for infrastructure and applications
• Solid background in support activities, including incident, problem and change management
• Strong interpersonal and leadership skills
• Effective communication skills (written and verbal) in English

Additional skills – the edge you have

• Good understanding of ITIL processes and best practices
• Experience with ServiceNow

Our offer – professional development, personal growth  

• Flexible employment and remote work  
• International projects with leading global clients 
• Non-corporate atmosphere 
• Language classes 
• Internal & external training 
• Private healthcare and insurance  
• Multisport card 
• Well-being initiatives 

Position at: Software Mind Poland