KEY RESPONSIBILITIES
Designs, develops, and maintains scalable Microsoft Dynamics 365 solutions that support enterprise sales, franchise operations, and system integrations across the Microsoft ecosystem.
Primary Responsibilities
- Design, develop, and deploy custom solutions within Microsoft Dynamics 365 Sales and Business Central that support enterprise and franchise business processes, ensuring solutions meet functional requirements and scalability standards.
- Build and maintain automated workflows using Power Automate, Copilot Studio, and agentic AI capabilities to reduce manual data entry, automate follow-ups, and improve decision-making efficiency across sales and operational systems.
- Develop and support secure integrations between Dynamics 365, Azure services, Power BI, SQL Server, and related systems to ensure data integrity, system reliability, and seamless cross-platform functionality.
- Maintain and enhance code repositories, enforce development standards, and contribute to continuous integration and deployment processes to improve code quality, performance, and long-term maintainability.
- Collaborate with product owners, project managers, and business stakeholders to translate business needs into technical solutions, providing recommendations on build-versus-buy decisions and platform enhancements.
- Provide Tier 3 technical support for Dynamics customizations, resolving complex system issues and supporting internal IT teams and end users as needed.
- Contribute to IT roadmap planning by evaluating emerging technologies within the Microsoft and Azure ecosystems and recommending future-state capabilities aligned with business growth.
- Other duties as necessary.
PERFORMANCE METRICS
The following metrics apply to this position and should be recorded in your scorecard:
- Platform Stability and Reliability: ≥ 99% uptime for supported Dynamics solutions
- Automation Impact: Reduction of manual processing steps by X% annually
- Delivery Performance: ≥ 95% of assigned development initiatives delivered on time
- Code Quality: Reduction in post-deployment defects quarter-over-quarter
- Business Enablement: Successful deployment of enhancements supporting franchise and sales operations (measured by adoption and system usage metrics)
Requirements
POSITION REQUIREMENTS
- Bachelor’s degree in Computer Science, Computer Engineering, or related field; or equivalent professional experience
- Minimum 2 years of professional experience developing custom solutions in Microsoft Dynamics 365 (Sales preferred)
- Experience working in a collaborative, team-based development environment
- Dynamics 365 (Sales and Business Central) architecture and customization
- Power Automate, Copilot Studio, and Azure services Skills or Abilities
- Strong C# .NET development skills and object-oriented programming expertise
- Ability to design scalable, secure, and maintainable solutions
- Advanced troubleshooting and problem-solving capabilities
- C#, ASP.NET, JavaScript, HTML, CSS, XML
- Microsoft SQL Server, SSIS
- Dynamics CRM and Business Central
- Proficient in Microsoft Office Suite (Word, Excel, Outlook), CRM systems, and Power BI.
WORKING CONDITIONS
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The work is generally sedentary with extended periods of sitting; frequent standing, walking, typing, and use of hand and finger dexterity for keyboard and office equipment operation (e.g., computers, phones, mobile devices).
- Hearing and vision within normal ranges are essential for effective communication, receiving information, and preparing documents.
- Occasional lifting or carrying items weighing up to 10 pounds may be required.
Work Environment:
This position operates in a standard office setting with moderate noise levels and controlled climate.
- The office is equipped with typical lighting and equipment conducive to prolonged computer use.
- The role involves sitting for extended periods with intermittent walking or standing.
- Interaction with colleagues and clients occurs regularly through meetings, phone calls, and in-person communication.
DISCLAIMER: The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
Benefits
City Wide Franchise provides competitive compensation with bonus potential and a full benefits package including medical, dental, vision, life insurance, short and long-term disability, PTO, and a 401k plan. The company is known for its collaborative, people-centered culture, offering a fast-paced, flexible, and supportive work environment that encourages ongoing learning and development. Employees also enjoy paid time for community service and charity work. Read more about City Wide at www.gocitywide.com
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