MS CRM System Analyst/Business Analyst

• The System Analyst will be involved in project and quarterly release – Leads, Customer Onboarding and Lending Application and Leads and is responsible for understanding business requirements and translating them to Functional Specifications and Technical Design Specification.

• The role will require this activity to be performed on an end to end basis, across functional domains and technologies.
• Assist  technical delivery/development manager for planning, developing, tracking, implementing Microsoft Dynamics CRM application.
• Lead team in functional requirements gathering, application technical design/implementation, interface development, security review and support.
• Will be involved in assisting in change request tracking and controlling of application development phases and activities in compliance to IT Application policies, standards and procedures.

• Assist in managing business users, vendor and interface application team to ensure successful delivery of change request.

• Collaborate with cross-functional interface application teams.

• Prepare, review and ensure application features & functionalities adhere to business requirement and quality, including reliability, security and performance.

• Prepare and maintain documentation which will include but is not limited to SOPs and System Architecture Guides and Diagrams adhering to organizational templates, policies, and standards.

• Work with Testing team to formulate comprehensive system test strategy, test plan & test cases to align with change request scope, quality requirements and targets.

• Manage release Change Management. Ensure changes are completed according to the change request and/or release schedule.

• Assist to formulate implementation and deployment plan for system cutover.

• Support change request planning activities for technical delivery (eg. Requirement gathering, Impact analysis, solutioning, cost estimation).

Requirements

• Bachelor's Degree in Computer Science, Engineering or similar domain. Related professional/technical qualification will be advantageous although not mandatory.

• More than 10 years of experience in system analyst role.

• Good interpersonal and communication skills, both verbal and written.
• Solid experience in functional requirement management and end to end requirement analysis.
• Solid experience in business process modeling and functional design.
• Experience with Scrum or similar agile development.
• Experience with Microsoft Dynamics 365 Customization and Configuration