Mr D - Operations Manager_Retail

Mr D, a division of the Takealot.com Group, is looking for a highly talented Operations Manager _Retail to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us! 

Think you’ve been challenged before? Think again!

• Scale: Show the millions of Mr D customers what you can do 
• Learn: We work with the best of the best, and then some. 
• Grow: Expand your career in the fast-growing Takealot Group: Mr D, Takealot.com and TFS We like to promote from within: Here’s your chance.

This position reports to the Head of Operations for Mr D. 

Responsibilities

Operations Management & Planning

• Oversee daily trade metrics, including customer, retail partners & delivery metrics.
• Manage daily trade exceptions and continuous improvement in operations.
• Analyze performance, translate them into actionable insights and act on those insights where required. 
• Lead the retail operations team.
• Coordinate operational stakeholder support, including data and insights. 
• Manage operational relationships with key retail partners.

Team Leadership & Project Management

• Hire staff within budget and timelines.
• Lead, motivate, and manage a team dedicated to operational excellence. Provide training, set performance goals, and foster a positive and productive work environment.
• Participate in and lead retail operations-related projects. 

Process & Continuous Improvement

• Regularly analyze operational processes to identify inefficiencies and areas for improvement.
• Develop and maintain quality standards for all aspects of the operation, including order accuracy, delivery times, and customer satisfaction.
• Foster a culture of innovation within the team by encouraging the exploration of new ideas and solutions to operational challenges.

Team Leadership 

• Hire staff within budget and timelines.
• Lead, motivate, and manage a team dedicated to operational excellence. Provide training, set performance goals, and foster a positive and productive work environment.

Emergency Management

• Proactively manage operational emergencies and system failures, ensuring minimal disruption to business operations. This includes being prepared to address emergencies during business hours, after 5pm and during weekends, ensuring round-the-clock operational resilience.

Attributes

• Highly analytical and data-driven decision-making skills.
• Effective communication and collaboration skills. 
• Project and team management skills. 
• Influential, capable of motivating teams, and demonstrating learning agility. 
• Adaptable to change, organized, and professional with keen attention to detail.
• Comfortable with ambiguity and able to implement processes effectively.
• Tech-savvy with the ability to work under pressure and prioritize tasks.
• Data-driven in approach.
• Self-starter with resilience.

Qualifications & Experience

• A relevant university degree. Postgraduate degree would be advantageous 
• A minimum of 5 years relevant experience with at least 2 years managing a team
• Operations experience in an e-commerce environment would be advantageous
• Proven leadership experience
• Proficiency in Advanced Excel
• Experience in roles that require a strong focus on customer satisfaction, with a proven ability to improve customer-facing operations
• Knowledge of SQL or Python is advantageous
• Proven relationship management skills 
• Experience in managing operational emergencies, including readiness to address issues during after-hours and weekends is advantageous