Mr D, a division of takealot.com, is looking for a highly talented CRM Manager to join our team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!
Think you’ve been challenged before? Think again!
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Scale: Show the millions of Mr D customers what you can do
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Learn: We work with the best of the best, and then some.
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Grow: Expand your career in the fast-growing Takealot Group: Takealot.com and Mr D. We like to promote from within: Here’s your chance.
This position reports to the Head of CRM of Mr D.
Your responsibilities will include:
- Assist in managing the CRM channels and CRM budget
- Map out the customer journey along with key communication channels, messaging and desired outcome
- Segmentation and management of the customer database to ensure the correct targeting and communication
- Reporting on performance of communication with the intention of optimising communication and customer behaviour
- Analyse data to derive insights into the customer base and formulate communication plans to drive desired behaviour.
- Ensure that all CRM touchpoints contribute to a consistent and positive brand image and experience
- Develop test strategies and use the derived insights to develop more effective ways of communicating with customers
- Support other customer facing departments with guidelines on customer engagement
Skills & Attributes required:
- Proficiency in CRM/Automation tools (e.g. Braze, Hubspot)
- Proficiency in analytics tools (Looker, GA, Tableau etc)
- Experience in marketing and communication.
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to manage multiple projects and deadlines simultaneously.
Qualifications:
- A relevant tertiary education
- 5 years experience within CRM
- Experience within e-commerce and/or a digital company
Let’s talk about life @ Mr D
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The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
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No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
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Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy and more.
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Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
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Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.
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Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
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Free parking: No more 5km fun runs to your desk (unless you want to).
Like what you see?
If you meet the above you are an Extraordinary Mind. Apply today!!
Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference
