Mortgage QA Specialist (Remote - WA, CA, ID, OR)

More than 135 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our culture, and we were recently Great Place to Work Certified because of our outstanding workplace culture and employee experience. As well, our financial strength and stability are key reasons Forbes named us one of the Best 100 Banks in America for the ninth consecutive year. With more than $16 billion in assets and 135 branch locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations. Join a team that values accuracy, collaboration, and continuous learning. As a Quality Assurance Auditor, you’ll play a key role in ensuring our mortgage loan files meet the highest standards of completeness, accuracy, and compliance. Your work helps protect our clients, our bank, and our commitment to doing the right thing. In this role you'll

In this role you’ll examine, audit, and verify pre- and post-close loan files for Quality Assurance, First Line of Defense, and HMDA requirements.

In this role you’ll identify, report, and monitor exceptions while partnering with Mortgage Production and Operations to resolve issues.

In this role you’ll review cancelled and denied loan files to ensure accurate submissions and HMDA compliance.

In this role you’ll support team workflows by monitoring queues and assisting with projects and targeted audits as needed.

In this role you’ll ensure all loan files comply with Bank, Investor, and Regulatory requirements.

In this role you’ll maintain strong communication with cross-functional partners across the Mortgage division.

What we're looking for

You have a High School Diploma or GED (Required).

You have 2 or more years of related mortgage or Quality Assurance/Quality Control experience (Required).

You have 2 or more years of experience in Mortgage Production or Operations, or experience in banking, financial services, or insurance (Preferred).

An equivalent combination of education and experience can be considered in lieu of a degree.

What helps you shine

You are proficient with Microsoft Office tools, including Excel, Word, and Outlook.

You’re comfortable with collaboration tools such as Teams, SharePoint, and Zoom and quick to learn new technology.

You bring strong analytical, critical thinking, and problem‑solving skills.

You maintain exceptional attention to detail, accuracy, and an inquisitive mindset.

You communicate clearly, professionally, and effectively with a variety of audiences.

You are confident independently researching issues, analyzing data, and proposing well‑reasoned solutions.

You are organized, able to multitask, and skilled at managing shifting priorities and deadlines.

You are adaptable and open to ongoing feedback, learning, and evolving processes.

You work well both independently and as part of a collaborative team environment.

You demonstrate professionalism, accountability, and follow‑through in resolving issues.

You are self‑motivated, proactive, and eager to take on new challenges.

Travel

Up to 5%

Our company values

Do the right thing

Mutual respect

Quality

Accountability

What our team says

"I have the opportunity to learn and grow every day in my current role. I love the work life balance, knowing that we work hard, and strive for high performance but we are celebrated." – Glassdoor review

Compensation & Benefits

Targeted starting salary range (based on experience): $19.99-$27.05/hr

Annual incentive potential

Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life

Paid vacation time, sick time and 11 company paid holidays

401k (with up to 4% match)

Tuition reimbursement