Mortgage Loan Processor

Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 15,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success.

About the role

Point is looking for an experienced Mortgage Processor to join our Manila team. You'll collect, review, and verify documents to close Home Equity Investments (HEIs), assist homeowners with their queries, and ensure all conditions are met for a smooth closing process. You’ll work closely with title companies, cure title issues, and protect Point's lien position by managing title reports, payoffs, and documentation before closing.

Job responsibilities

• Review title reports for accuracy, completeness, and eligibility.
• Work with cross-functional teams (account managers, underwriters, and closers) to successfully bring an application to a close.
• Review entity documents, trust documents, and divorce decrees to determine proper curative steps to ensure a clear title.
• Use skillset and knowledge of curative clearance to obtain the documentation required to clear the title report and secure the Points lien position.
• Review and manage the processor pipeline within the set SLA.
• Clearly communicate with homeowners, title agencies, docket partners, and outside agencies (cities, counties, government agencies, debt collection agencies, and third-party vendors).
• Support pre-closing activities, including obtaining evidence of insurance, updated payoffs, checking fees input by underwriting, reviewing of entire body of documentation for anything missing or inaccurate, verifying ownership, and communicating closing steps to every homeowner. 
• Meet or exceed daily and monthly goals, including CTC volume, call targets, and title grade clearance expectations.

About you

• 1+ years of experience in U.S. mortgage processing, title curative, closing, or escrow work preferred
• Knowledge of common credit underwriting standards; ability to evaluate income, assets, and title reports.
• Familiarity with mortgage modifications and resolving title issues (e.g., tax liens, probate) is a plus.
• Proficiency with Microsoft Office or Google Sheets, with strong computer proficiency in a paperless environment.
• Excellent written and verbal communication skills with a focus on delivering excellent customer service.
• Self-motivated and organized for hybrid work.
• Highly organized, detail-oriented, and adaptable to evolving processes.
• Excitement about joining a later-stage tech company, with interest in real estate and fintech.

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Benefit from structured development programs, promotions, and certifications.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Global Experience: Collaborate with an international team and learn from global practices.

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