The opportunity
We have an exciting opportunity for a talented Mortgage Administrator to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. We pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.
This role is part of our Property team, providing mortgages for a range of customers, via our Broker network. You will be responsible for a pipeline of applications and will work to package each loan for approval by our Underwriting team. You will conduct an initial review of the application, perform credit and property checks as part of this process. You will be supported by an underwriter who will act as your buddy to help build your knowledge. Once the loan has been approved you will issue all documentation and then support the completions team to finalise the loan.
Throughout this process you will be the face of Castle Trust Bank, updating and supporting our broker partners and our external sales team from the point of application through to offer and the completion. This will involve providing updates, chasing for documentation and processing the valuation report when received.
By working with our underwriting team, you will see the overall journey, but most importantly build on your knowledge of mortgage processing cycle and play and active role in the success of the team.
Your excellent customer service skills will ensure we continue to provide a great level of service, adhering at all time to our policies and procedures.
This role will benefit a hybrid working arrangement, to be based between our Basingstoke office (3 days) and working the rest of the week from home.
What we are looking for in you…
Minimum requirements
It would be advantageous if you have previous experience in the mortgage underwriting process, however training will be provided. You will have a passion for delivering excellent customer service and taking into consideration the nature of the role, you will be confident working in a demanding environment and juggling simultaneous priorities whilst doing the right thing for colleagues, customers and the bank.
What is equally important to us is that you can work well as part of a team and possess a can-do attitude with the ability to challenge but in a constructive manner. Your communication skills will need to be strong (both verbal and written) with the ability to manage a busy workload and maximise your personal productivity.
What’s in it for you…
As well as a competitive salary (up to £28,000), we offer an annual performance related bonus based on individual and company performance. In addition, a generous contributory pension scheme through Hargreaves Lansdown, life assurance, 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply).
Wellbeing is also high on our agenda, and we offer Vitality at Work membership. In addition, all colleagues have free access to BHFS Rise EAP to support their health and wellbeing. We also offer free eye test vouchers and discounted gym membership, and if that’s not enough, we also offer season ticket travel loans and various discounts through Perkbox.
Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank – The Place To Work!
Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and base our decisions on merit.
If you are a person with a disability and need a reasonable adjustment to apply for one of our opportunities, please contact [email protected]
The journey so farCastle Trust Bank was launched as 'Castle Trust' in October 2012 with backing from leading US private equity firm J.C. Flowers & Co., initially offering investment products and specialist mortgage finance. J.C. Flowers & Co. continue to be Castle Trust Bank's principal shareholder to this day.As the business grew, it expanded its operations with the acquisition of Omni Capital Retail Finance in 2017, adding point of sale finance to its range of services.Recognising an opportunity to develop the business further, Castle Trust began working on its application for a banking licence in 2018. Following a scheme of arrangement, customers voted by an overwhelming majority to convert their investments into savings, giving Castle Trust their support to become a bank.In June 2020, Castle Trust became a fully authorised bank and changed its name to Castle Trust Bank. At the same time, the bank began offering customers approaching maturity the option to reinvest into a new savings account.With offices in the City of London and Basingstoke, Castle Trust Bank serves over 200,000 customers across its savings, specialist finance and retail finance arms. We put customers first We are forward thinking We take professional pride We achieve together We are open and transparent Where you’ll be working Our head office in the City of London is home to our technology, finance, marketing, risk, treasury, and legal teams. We are a short walk from Bank and Liverpool Street tube stations. We have a larger operations centre based in Basingstoke, where our customer services, lending, HR, additional marketing and technology, underwriting, finance and compliance teams reside. Our Basingstoke office is also a short distance from the train and bus stations.What we have to offer: We have ambitious plans and we're always looking for remarkable people to join our talented teams. As well as a competitive base salary we can offer you: Vitality at Work which includes 24-hour GP access, gym discounts, talking therapies and much more Perkbox - an employee engagement platform with perks, discounts and benefits including free mobile phone insurance and gym memberships discounts include ASOS, M&S, EE and free coffee! Life Insurance Contributory Pension Scheme 25 days holiday entitlement Season Ticket Loans, Eye Tests Recognition Schemes Social, Charity and team events Discretionary Bonus You can keep up to date with company news, vacancies and what it's like to work here by following our LinkedIn page.
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