Modern Workplace Lead

As the Modern Workplace Lead, you will be the principal consultant guiding our clients through the complexities of modern IT operations in an ITIL-driven managed service environment. Your expertise in Microsoft 365 and modern workplace technologies will be instrumental as you partner with a leading Modern Workplace service provider. You will ensure excellence in service delivery and drive digital transformation initiatives leading a team of Microsoft 365 support consultants and working alongside architectural functions from multiple specialist technical teams as a Modern Workplace Lead.

Key Responsibilities:

• Serve as the strategic lead consultant for modern workplace solutions, advising clients on best practices for Microsoft 365 adoption, optimisation, and integration within ITIL-based service frameworks.
• Act as the primary point of contact between the organisation, the Modern Workplace partner, and key stakeholders to ensure seamless collaboration and service excellence.
• Design, implement, and continuously improve ITIL-aligned processes (incident, problem, change, asset, and configuration management) for end-user computing environments.
• Collaborate with multiple teams of experts on workplace technology transformation projects, driving user adoption, change management, and ongoing training initiatives.
• Ensure security, compliance, and data protection standards are consistently maintained across all modern workplace technologies and devices.
• Monitor service performance, conduct root cause analysis, and implement continual service improvements based on ITIL metrics and user feedback.
• Stay abreast of industry trends and emerging Microsoft 365 and device management technologies, recommending and piloting innovative solutions.

• Proven experience in a Modern Workplace consultancy or leadership role within an ITIL-aligned managed services environment.
• Deep technical expertise in Microsoft 365, including Exchange Online, Teams, SharePoint, Intune, and Azure AD.
• Proven experience in staying up to date with Microsoft technology and analysing trends from a strategic perspective
• Experience managing relationships with external partners and vendors.
• Exceptional communication, project management, and stakeholder engagement skills.
• Proactive, analytical problem-solver with a commitment to continuous improvement and service excellence.
• Digital Experience Management knowledge is seen as beneficial

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits.
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
• Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance.
• Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme.
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
• Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.