Mobile Technician

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Mobile Technician to join one of our clients' team. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Responsibilities:

• Diagnose, troubleshoot and repair mobile devices;

• Quality control and testing of repaired devices to ensure full functionality. Resolve/manage customer inquiries;

• Able to interact positively with customers at the storefront and over the phone;

• Ability to multi-task between repairs and customer service;

• Other related duties as required;

• Maintain and use repair tools and equipment. Including software and in-store POS system to track repair job sheets and inventory;

• Strategically plan the order of operations to ensure a successful repair;

• Provide estimates and quotes;

• Glass only replacement;

• Microscopic Board work; component replacement Hand-solder SMT components,

• Remove and replace thru-hole comp without board damage,

• Solder wires and cables,

• Diagnosis, troubleshoot and repair mobile devices;

• Identify assembly and documents issues;

• Repair logic board issues from water damage.

Requirements

• 1–3 years of hands-on experiences to repair a variety of mobile devices.

• Excellent knowledge of customer service best practice with previous experience;

• Ability to repair a variety of mobile devices (i.e., iPhone, Samsung, LG, Motorola, Sony, Huawei and OnePlus phone, and iPads.);

• Experience with the following: Microscopic Electronics Board Experience;

• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing;

• Knowledge of mobile devices including manufacturers, operating systems, and network service providers;

• Willing to work flexibly and with enthusiasm;

• Excellent organizational skills;

• Good attention to detail and ability to show initiative;

• Previous experience of working in a Repair Technician role;

• Ability to demonstrate practical troubleshooting and problem analysis techniques;

• Ability to plan and prioritize your workload without supervision;

• Ability to prioritize, manage and perform under pressure.