WANTED: Thinkers, Builders & Dreamers

For over 15 years, ArcTouch has created lovable apps, websites, and connected experiences for world-class companies, leading brands, and innovative startups. See some of our work.

Since launching our first app in 2009, we’ve followed these core beliefs:

• Create lovable products, the perfect blend of something useful and delightful that forges meaningful connections with users.
• Be a lovable company where amazing teams of diverse individuals collaborate every day to create something we can be proud of.

ArcTouch is a specialty studio that is part of the award-winning AKQA Group.

If you're passionate about building lovable products, we want you to join us!

Leading Strategy, People, and Innovation 🚀

We are looking for a strategic leader capable of translating the company vision into tangible results by developing and leading a team of managers. You will be directly responsible for the strategic direction, operational excellence, and client success of your entire department. You will drive business growth and pioneer technological innovation, shaping a culture where your teams can deliver exceptional work. If you find fulfillment in building high-performing teams and making a direct impact on a company's growth, we want to meet you.

Role expectations:

• Lead, coach, and hold your team of first-line managers accountable for their teams' performance.
• Oversee headcount planning and resource allocation.
• Translate the company strategy for your managers and hold them accountable for delivering results.
• Partner with Sales and Executives in pre-sales meetings, proposals, and strategic deals.
• Identify new service lines and account growth opportunities.
• Oversee the delivery of your department's entire project portfolio, ensuring high standards of quality and service.
• Conduct strategic client meetings to assess performance, gather feedback, and continuously improve the value your team delivers.
• Collaborate with the AI Director to co-create an AI strategy for your department.
• Translate cutting-edge AI advancements into practical new efficiencies or potential service offerings for the business.
• Define the department's technical vision by establishing high-level standards, architectural principles, and a clear innovation roadmap.

On a typical day with us, you will:

• Engage in meaningful 1:1 conversations with your managers, understanding their needs, challenges, and aspirations to help them grow as leaders.
• Collaborate with other Directors to align strategies, resolve cross-functional dependencies, and drive systemic improvements across the company.
• Analyze departmental health and performance metrics to identify trends and propose improvements.
• Provide technical and strategic insights in meetings with prospective clients to help them understand our team's value and capabilities.
• Act as the final point of escalation for a critical client issue, taking ownership of the resolution and ensuring long-term client satisfaction.

Why work for us? Simple: We love what we do.

Make sure to check out our employee reviews on Glassdoor to find out why they love working for ArcTouch.

ArcTouch is an Equal Opportunity Employer (EOE). Applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity and gender expression, disability or veteran status.

Come join us!