ML/AI Ops Engineer

About the Role 

We’re looking for an ML/AI Ops Engineer with 7+ years of experience to own the end-to-end operationalization of our ML/AI solutions, ensuring models move smoothly from development to scalable, reliable production products. In this role, you’ll design and automate CI/CD pipelines, build and optimize model lifecycle workflows, monitor deployed models for performance, drift, and reliability, and integrate intelligence products into various digital tools such as Copilot, Salesforce, and Tableau. You’ll collaborate closely with Data Scientists, Data Engineers, and Data Architects to transform high-quality research models into robust, production-grade products. This is a key role in shaping a modern ML/AI lifecycle—from CI/CD to high governance. 

What You’ll Do 

• Own the end-to-end operationalization of ML and AI solutions—from development to scalable, reliable production systemsthat integrateseamlessly with other digital tools. 
  • Design, automate, and maintain CI/CD pipelines for model training, testing, deployment, and retraining (Azure DevOps, Databricks). 
  • Build, optimize, and version model lifecycle workflows, ensuring reproducibility, lineage, and governance across the ML/AI platform. 
  • Monitor production models for performance, drift, reliability, and resource usage; implement automated retraining workflows. 
  • Optimize compute, storage, and orchestration across the Databricks platform to ensure efficient, cost-effective operations. 
  • Collaborate closely with ML/AI Scientists, Data Engineers, and DWH team to transform research-grade models into production-ready services. 
  • Contribute to advancing our ML/AI platform, tooling, automation standards, and best practices. 

What You’ll Bring 

• Solid experience in operationalizing ML/AI models, including deployment, automation, monitoring, and lifecycle management.
• Strong programming skills in Python,PySpark, and SQL with clean, efficient, production-ready code.
• Experienced in feature engineering with a practical understanding of data engineering fundamentals - designing, validating, and optimizing feature pipelines, and ensuring feature consistency
• Experience in building Vector embeddings & RAG systems.
• Familiarity in ML and LLM models development and libraries used.
• Experience with MLflow (or similar tools) for model tracking, registry management, and lifecycle operations.
• Familiarity with CI/CD pipelines (Azure DevOps preferred)
• Strong grasp of data versioning, model versioning, reproducibility, and data lineage within governed ML/AI environments.
• Experience designing, consuming, or integrating REST APIs to expose ML/AI models as services and support real-time or near-real-time inference.
• Experience monitoring production models, identifying drift or performance issues, and implementing corrective workflows.
• A collaborative, systems-thinking mindset, working closely with ML/AI Scientists, Data Engineers, and Data Warehouse team. 

Bonus Skills 

• Understanding ofdata quality frameworks and how they integrate into ML pipelines.
• Comfort with infrastructure-as-code for provisioning and managing ML/AI platform components. 
• Working knowledge of Unix environments and general DevOps principles; exposure to Docker/Kubernetes is beneficial.
• Experience with real-time or near-real-time serving architectures, event-driven systems, or streaming-based inference.
• Experience with AI agent tools and MCP servers. 
• Strong interest in contributing to internal ML/AI platform evolution, including tooling, automation, standards, and best practices.

What You’ll Get 

• Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
• Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
• Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
• Retirement and social security contributions through Costa Rica’s statutory programs
• Life insurance equal to 24x monthly salary, plus disability and funeral coverage
• Daily cafeteria subsidy
• Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

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