Middle Service Desk Engineer (Warsaw Office)

Middle Service Desk Engineer will be responsible for providing technical assistance to end-users, troubleshooting complex issues, and ensuring the smooth operation of IT systems within the organization.
The position is based in our Warsaw office on a full-time basis, with the primary focus on on-site presence. Remote work is occasionally possible when there are no tasks requiring office attendance.

What You’ll Be Driving:

• Maintaining and updating printers, Wi-Fi, meeting room technology (Robin/Totem, iPad, PR TV), and SCCM to ensure functionality and reliability;
• Managing print servers and implementing self-service solutions for printer access;
• Monitoring and managing LAN networks to ensure smooth connectivity and performance;
• Ensuring meeting room technology is up-to-date and functional (TVs, AppleTV, HDMI, AirTame, Zoom Room, Jabra, projectors);
• Managing cable setup for TVs, monitors, and projectors to keep workspace organized;
• Updating and maintaining information on printer lists, meeting room descriptions, and network equipment plans;
• Managing asset inventory including IT equipment in stock, in use, and on order with accurate tracking;
• Maintaining tidiness and organization in server rooms, service desk rooms, and stock areas;
• Coordinating IT equipment delivery to/from users, service centers, and offices;
• Preparing and setting up laptops and peripherals for newcomers, position changes, and replacements;
• Processing dismissals by cleaning/wiping laptops, logging activities in systems to ensure data security;
• Communicating with users on IT issues and resolving problems quickly to minimize disruptions.

What Makes You a GR8 Fit:

• At least 2 years of experience in a similar position;
• Advanced troubleshooting of Windows OS (Windows 10, Windows Server, older versions) and macOS (system configuration, software compatibility);
• Expertise in Active Directory (user/group management, OU structure, group policies);
• Experience with OS deployment tools (MDT, WDS), patch management, and update mechanisms;
• Understanding of OSI model, TCP/IP, troubleshooting network connectivity, configuring DHCP, DNS, SSH, FTP, RDP, SMTP/POP3/IMAP;
• Experience with VPN setup and troubleshooting;
• Knowledge of data protection, backup/recovery strategies, DLP, encryption technologies;
• Advanced skills with antivirus solutions (CrowdStrike) including deployment, configuration, and policy management;
• Proficiency with GSuite (Gmail, Drive, Calendar), Slack, Confluence;
• Experience using JIRA or similar ITSM/ticketing tools;
• Solid knowledge of ITIL/ITSM practices;
• Strong communication, problem-solving, and organizational skills, with ability to multitask and maintain order, accuracy, and documentation;
• Fluent spoken and written English (Upper-Intermediate+ level);
• Proficiency in Ukrainian will be a plus.