Middle Client Delivery Manager

Why this role exists:

This role exists to own and scale technical client onboarding at GR8 Tech — turning complex integrations into predictable delivery, strong client partnerships, and a fast transition to business-as-usual.

What you’ll drive:

End-to-end client onboarding delivery

• Own technical onboarding and integration projects from kickoff to BAU handover.
• Ship predictable outcomes by driving multiple parallel deliveries, managing risks, and keeping execution on track.
• Unblock day-to-day delivery challenges and make fast decisions when priorities shift.

Client partnerships and cross-functional alignment

• Act as the main delivery partner for clients during onboarding, building trust through clarity and execution.
• Align closely with Sales, Account Managers, and engineering teams to ensure delivery commitments match client and business goals.
• Coordinate cross-functional teams and dependencies across platforms, integrations, and APIs.

Scalable delivery operations

• Build and improve scalable delivery processes together with the Lead of Global Delivery.
• Optimize tools, workflows, and KPIs to increase delivery speed, quality, and transparency.
• Standardize onboarding practices to enable consistent, high-quality delivery as the client portfolio grows.

Team leadership and growth

• Lead and grow a team of technical delivery experts, fostering ownership and accountability.
• Scale the team’s impact and responsibilities as onboarding volume and complexity increase.

What makes you a GR8 fit:

Must-have

• 3+ years of IT delivery management experience leading technical projects and teams in a client-facing environment.
• Strong B2B client delivery background with ownership of end-to-end execution.
• Solid iGaming industry knowledge and understanding of platform-based products.
• Hands-on experience with technical integrations, APIs, or complex onboarding flows.
• Proven ability to lead teams of 10+ people while running multiple projects in parallel.
• Strong understanding of SDLC, Change Management, Release Management, and Agile/Scrum practices.
• Fluent English; proficiency in Ukrainian or Russian.

Nice-to-have

• Experience improving delivery processes, KPIs, and operational efficiency at scale.
• Advanced use of JIRA, Confluence, and delivery monitoring tools.
• Knowledge of Turkish.