GR8 Tech builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

Why this role exists:

This role exists to support and grow GR8 Tech clients by ensuring smooth operations, effective product usage, and strong day-to-day partnerships. You’ll help clients get value from the platform, improve ROI, and provide feedback that supports product development.

What you’ll drive:

Client operations & support

Own business and operational support for an assigned client portfolio.
Develop existing and new clients into long-term partnerships.
Manage commercial and operational issues to ensure smooth service delivery.

Onboarding & product usage

Support onboarding of newly signed clients.
Help clients adopt and use GR8 Tech products effectively.

Performance & reporting

Analyze client performance and product usage.
Prepare reports, statistics, and performance summaries.
Work with clients to optimize ROI across products.

Product communication & feedback

Present product updates, upgrades, and new functionality.
Collect client feedback and share it with product and development teams.

Cross-functional & commercial work

Work with affiliates, customer service, payments, and development teams.
Upsell and cross-sell products or features and document them in CRM.

What makes you a GR8 fit:

Must-have

1–2 years of experience, with at least 1 year in the iGaming industry (customer service or related field).
Advanced English and fluent Ukrainian or Russian.
Confident MS Office skills (Excel, PowerPoint, Word).
Basic experience with CRM and BI tools.
Strong communication skills and high emotional intelligence.
Ability to work independently and prioritize operational tasks.
Analytical mindset and problem-solving skills.

Nice-to-have

Familiarity with SDLC and task management tools (Jira, Confluence, Miro).
Basic technical understanding of web services.
Experience in commercial discussions or entry-level negotiation.
Experience generating ideas for platform or process improvements.

Why you’ll love working here:

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

Paid maternity/paternity leave + monthly childcare allowance.
20+ vacation days, unlimited sick leave, emergency time off.
Remote-first + tech support + coworking compensation.
Team events (online/offline/offsite).
Learning culture with internal courses + growth programs.

Our culture & core values:

GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

Middle Account Manager

AI overview

Why this role exists:

What you’ll drive:

What makes you a GR8 fit:

Why you’ll love working here:

Our culture & core values:

Perks & Benefits Extracted with AI