As an early member of the US team, you'll be integral in defining our mid-market strategy and drive business expansion in a fast-paced startup environment.
Channel Talk is a customer service platform that helps businesses increase the lifetime value of their customers through a VIP concierge experience. We are Asia’s largest B2B SaaS company and the #1 customer service platform in Korea and Japan with over 170K+ users.
We’re looking for an ambitious and proactive Mid-Market Account Executive to join as an early member of our US team as we work on our expansion into the new market. If you thrive in a fast-paced, startup environment and are excited about the opportunity to build our US presence from the ground up, then this role is right for you.
About the Role
The Account Executive position will manage the full sales cycle from building relationships with key stakeholders to negotiation and contracting
Define our Ideal Customer Persona (ICP) for the mid-market by proactively setting a hypotheses, taking action, and adjusting as needed
Lead demos of Channel Talk’s product offering to a variety of stakeholders
Drive new business acquisition and expanding existing accounts through upsell and cross sell, ensuring high renewal rates
Understand customer use cases to align them with Channel Talk’s solutions in order to identify new sales opportunities
Collaborate with internal teams to share key customer feedback and insights to improve the overall product and customer experience
What We’re Looking For
1-3 years of experience as an Account Executive or 2+ years of experience as a Sales Development Representative at a B2B SaaS company
Experience owning a book of business, with a focus on upsells, cross-sells, and expansion opportunities is preferred
A strong sense of intellectual curiosity, you are driven on discovering the “why” behind prospects’ needs and are update to date with industry trends
Thrives in a fast-paced, dynamic environment and excited to be part of a high-growth Sales team as we scale
Understands the value of excellent customer service
Well-organized with strong time management skills
Experience exceeding a sales quota
Nice to Have
Experience selling to e-commerce or DTC brands, particularly in fashion and beauty is a plus
Experience in B2B SaaS sales
Experience at a startup
Korean language ability (a great plus)
What You’ll Get
In-depth knowledge and experience selling a B2B SaaS product
Experience in a fast-growing, venture-backed SaaS startup
Flexible time off and hybrid work arrangements
15 days of PTO (with the option for more if needed)
Latest MacBook or equivalent device
100% employer-paid health insurance options
An office is located in Soho
Transportation allowance for your daily commute (in addition to any business travel expenses)
The anticipated OTE for this role is $80k-130k annually. Actual compensation and title will be based on experience, qualifications, and skills.
Process
Submit your resume
Recruiter Screening (Online)
Peer Interview (Online or in-person)
Meet your peer and understand how we work
Pitch: Prepare an elevator or 5-minute pitch on any topic for the first interview (no keynote/presentation required)
CEO/Founder Interview (Online)
Meet the founders and understand why’s and how’s of Channel Talk
Perks & BenefitsExtracted with AI
Flexible Work Hours:
Flexible time off and hybrid work arrangements
Health Insurance:
100% employer-paid health insurance options
Latest MacBook or equivalent:
Latest MacBook or equivalent device
Paid Time Off:
15 days of PTO (with the option for more if needed)
Where your team and customers come together. Increase conversion rates by engaging customers and boost your productivity/communicate/collaborate with your team in one place.
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