Company Overview
Lean Tech is a fast-growing technology organization headquartered in Medellín, Colombia, delivering enterprise-grade software and IT services across logistics, financial services, and entertainment industries. We work with global teams to drive digital transformation, process optimization, and operational excellence.
Position Title: Business Application Specialist
Location: Remote - LATAM
Position Overview
As a Business Application Specialist focused on Quoting and Booking applications, you will be responsible for understanding, supporting, and improving business processes enabled by enterprise systems related to pricing, booking, logistics, or operational workflows. This role is not a Project Manager, Product Owner, or Scrum Master position. Instead, it focuses on business process analysis, application usage, documentation, and continuous improvement of operational tools.
You will act as a bridge between business users, operational teams, and technical stakeholders, ensuring that applications are used effectively to support day-to-day operations. A strong process mindset, critical thinking, and the ability to translate business needs into clear functional requirements are essential for success in this role.
Key Responsibilities
Support and optimize quoting, booking, or operational applications used across the business
Analyze end-to-end business processes related to pricing, booking, logistics, or operational workflows
Gather, document, and maintain functional requirements, business rules, and process documentation
Work closely with internal stakeholders to identify pain points and opportunities for process improvement
Support implementation and rollout of application enhancements or new features
Define business scenarios and use cases to support QA and validation efforts
Maintain clear documentation of workflows, configurations, and operational guidelines
Collaborate with vendors or internal technical teams when application changes or improvements are required
Continuously review how applications support business operations and recommend improvements
Required Skills & Experience
3+ years of experience in a Business Application Specialist, Business Analyst, or similar role
Experience working with enterprise applications related to quoting, booking, logistics, CRM, or operational systems
Strong ability to gather, analyze, and document business requirements from end users
Solid understanding of business processes and software lifecycle concepts
Experience supporting testing efforts through functional scenarios and use cases
Strong written and verbal communication skills
Ability to work in cross-functional environments with operations, QA, and technical teams
Nice to Haves
Background in logistics, transportation, supply chain, or operational systems
Experience working with CRM, ERP, or booking-related platforms
Familiarity with process standardization and documentation best practices
Soft Skills
Strong analytical and critical thinking skills
High attention to detail and process orientation
Proactive mindset focused on continuous improvement
Ability to communicate clearly with both technical and non-technical stakeholders
Why You Will Love Lean Tech
Work with international teams across LATAM and the United States
Opportunity to influence and improve core business processes
Collaborative, growth-oriented work environment
Clear career development and learning opportunities
